Learning & Development Manager II (Customer / Product Training)

ZoomInfo; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ZoomInfo is seeking a Learning and Development Manager focused on customer and product training. You will educate customers on the product suite, connect with diverse audiences, and drive proficiency with our ZoomInfo Certification program.

You will tailor trainings to audience needs, collaborate with onboarding and account teams, and contribute to higher customer health and retention through engaged learning journeys.

Qualifications

• 2–5 years of customer-facing or enablement experience in SaaS or Education.
• Excellent communication, presentation and organizational skills.
• Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
• Working familiarity with video conferencing tools for virtual presentations.
• Experience using Salesforce, Slack, Gmail and Google Calendar for admin work.

Responsibilities

• Facilitate training sessions for customers, new and existing, to ensure adoption and success.
• Document and track trainings, attendees, notes and follow-ups in Salesforce CRM.
• Work on accounts and problems of moderate scope.
• Exercise judgment within defined procedures to determine action.
• Drive customer engagement beyond onboarding through the ZoomInfo Certification program.
• Customize trainings based on audience personas and company profiles to formulate success strategies.
• Collaborate with Onboarding, Account, and Customer Success Managers to schedule trainings and influence customer health.

Skills

Customer-facing

Presentation

Communication

Tools

Salesforce

Slack

Gmail

Google Calendar

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

About The Role

The Learning and Development Manager (Customer/ Product training) is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite. We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.

What You’ll Do

• Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
• Work on accounts and problems of moderate scope.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
• Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
• Work cross-functionally with Onboarding Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.
• Other related duties as assigned

What You’ll Bring

• 2-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
• Excellent communication, presentation and organizational skills.
• Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
• Working familiarity using a video conferencing tool for virtual presentations
• Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, Gmail and Google calendar.

Preferred Qualifications

• Proficiency in Google-Suite products.
• Proficiency with CRM or tracking/management system, preferred but not required
• Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale

About Us

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.