Learning & Development Lead

Concentrix; Ranchi; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading global service provider in Ranchi seeks a professional to facilitate learning sessions and perform learning need analysis. The ideal candidate should possess strong facilitation and communication skills, as well as proficiency in MS Office tools like PowerPoint and Excel. This role involves building relationships and promoting teamwork to ensure effective learning programs. Flexibility and the ability to manage pressure in a dynamic environment are crucial for success.

Qualifications

• Strong facilitation skills and business knowledge required.
• Excellent written and oral communication skills are essential.
• Proficiency in PowerPoint and Excel is necessary.

Responsibilities

• Facilitate full day sessions on strategic topics.
• Conduct learning need analysis and recommend solutions.
• Support in communication and branding of segment programs.

Skills

Strong facilitation skills

Business knowledge

Communication skills

Proficient in PowerPoint/Excel

Creative designing

Project Management skills

Analytical Skills

Networking and collaboration skills

Tools

MS Office

Job description

Key Responsibilities

• Facilitate full day sessions across levels on a variety of strategic topics, both face to face & Virtual
• Conduct learning need analysis, and recommend learning solutions
• Play a key role in the creation of new Lab offerings across a variety of domains
• Work as part of a highly collaborative team, promoting teamwork and high-quality deliverables/ communication of learning programs
• Articulate the vision and value of the learning programs to internal audiences and clients
• Collect, organize and share content across the global community of practice
• Present data on the progress on the learning plans, investment summary, quality of programs and business impact with respect to the assigned location/accounts/stakeholders
• Highlight Location nomination status to Zonal Learning Leaders to enable maximum participation at the location
• Handle all Location learning related escalations as the 1st level POC and ensure timely resolution as well.
• Organize planned reviews for respective segment with the segment Owners, HR Partner and executive Sponsor and Biz Location Leaders.
• Best Practice sharing, process improvement and standardize approach to deployment.
• Support in Communication and Branding of Segment programs and other learning initiatives
• Build valued relationships consistently, enabling on-going and effective partnerships focused on achieving shared objectives for the learning team.
• Should have good understanding of business challenges and business functionality from a BPM standpoint

Preferred candidate profile

Essential Skills:

• A combination of strong facilitation skills, business knowledge, and familiarity with consultative techniques.
• Excellent written and oral communications skills
• Should be proficient in PowerPoint/excel and other MS Office tools
• Should have a flair for creative designing and business writing

Desired Skills

• Demonstrated success at managing stakeholders at various levels of seniority in a matrix organization
• Broad understanding of concerns and issues faced by senior executives & leadership
• Ability to work independently, proactively and operating effectively in ambiguity
• Ability to multi-task, prioritize and meet timelines of deliverables
• Ability to handle pressure situations
• High on networking and collaboration skills
• Meticulous & Closure orientated
• Flexible and ability to stretch in 24/7 environment
• Analytical Skills
• Project Management skills
• Solution Oriented
• Willing to travel between various delivery centers at the location and across country
• Ability to make decision in time sensitive ambiguous situations
• Good team player with willingness to learn and drive to achieve