Lead WMS Consultant

Mployee.me; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Manhattan designs, builds and delivers market-leading supply chain technology for global customers. You will act as a lead consultant, mentoring teams through configuration, testing, validation and customer communication to ensure high-quality outcomes.

In this role you will hands-on work as a Warehouse Management Consultant, design end-to-end solutions, conduct integration and user acceptance testing, and drive pre/post go-live activities with global clients.

Qualifications

• 8-10 years of experience with a bachelor’s degree in engineering or related field.
• Functional and business analyst experience with supply chain apps.
• Support or implement WMS/OMS/LMS/TMS; MAWM is a plus.
• Cloud troubleshooting tools experience and database troubleshooting.

Responsibilities

• Independently support medium/high-complexity customers and lead a team.
• Configure systems, run testing, impact validation, and demos.
• Conduct end-to-end testing including UAT and pre/post go-live support.
• Provide root-cause analysis and permanent fixes for production issues.
• Lead functional discussions with client stakeholders and SI partners.

Skills

Configuration testing

Team leadership

Client communication

UAT testing

Root-cause analysis

Problem solving

Education

B.E./B.Tech in engineering

Bachelor's degree

Tools

Oracle SQL

Postman

Kibana

Grafana

Job description

Manhattan designs, builds and delivers market-leading supply chain technology solutions for leading companies around the world. We help drive the commerce revolution with unmatched insight and unrivaled technology, connecting front-end revenue and relationships with back-end execution and efficiency-optimized on a common technology platform. This platform-based approach is enabling leading companies across the globe by getting closer to customers and achieving real-world results.

Roles & Responsibilities

• Independently support medium and high-complexity customers.
• Lead a team to perform configuration, testing, impact validation, issue prioritization, and support activities efficiently by mentoring consultants on functional delivery, customer communication, problem-solving, consulting practices and adoption of relevant innovations.
• Responsible for high-quality deliverables that meet customer expectations.
• Hands on experience in working as Warehouse Management Consultant.
• Low and Medium-Complexity Extension Designs for identified gaps.
• Configure systems, Test case preparation, test data setup, testing, and demo. Includes building proof of concepts for business requirements without design specifications.
• Be part of the Consulting Group that provides end-to-end support throughout the customer lifecycle, from implementation through ongoing support. This includes conducting system integration testing, end-to-end testing, and user acceptance testing (UAT), as well as overseeing pre- and post-go-live activities/support.
• Troubleshoot system outage, work stoppage, critical production application issues and provide operational workarounds for issues that impact business including but not limited to configuration changes, data correction, SOPs within expected timelines. Provide clear root-cause analysis with permanent fix.
• Categorizing discovered or reported gaps, issues as base product or custom or another vendor. Validate impact of the solutions provided by respective teams in pre-production and production environments and monitor intended business outcome.
• Responsible for reviewing priorities of application issues with clients, assigning them to team members, and planning release to production.
• Own customer satisfaction; flag risks early, drive mitigation, and escalation to internal leadership. Drive status communication to internal and external stakeholders.
• Build and maintain knowledge of customer workflows, operational constraints, and runbooks.
• Partner with technical, regional teams to deliver enhancements and issue fixes.
• Lead functional discussions with client stakeholders, Customer IT & Operations, and System Integrators to provide solutions to customer needs.

Position / Job Minimum Requirements

• 8-10 years of experience with a bachelor’s degree B.E/ B.Tech in engineering, science, or a related technical field.
• Bring functional and business analyst experience.
• Support or implement supply chain applications such as WMS, OMS, LMS, or TMS; MAWM experience is a plus.
• Apply cloud troubleshooting tools and methods, including Postman, Kibana, and Grafana.
• Troubleshoot databases using Oracle SQL or a comparable relational database.
• Demonstrate strong analytical and problem-solving skills.
• Communicate effectively with customers and stakeholders, both verbally and in writing.
• Design and implement complex customer solutions and communicate outcomes clearly.