Lead UX designer

New Era Solutions; Pune District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading design firm in Pune, Maharashtra, is looking for a Lead UX Designer with 9+ years of experience. The role demands a robust portfolio in UX/Product Design and team leadership capabilities. Key responsibilities include delivering engaging digital experiences, creating customer journey maps, and leveraging analytics tools to enhance user interaction. A Bachelor's degree in design or a related field is essential. This position offers the opportunity to influence best-in-class customer experiences in a dynamic team environment.

Qualifications

• Strong UX Design / Product Design profile.
• Minimum 9+ years of experience in UX / Product Design.
• Strong portfolio of UX / Product Design works.
• Team handling experience of UX designers and project management.
• Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees).
• Should NOT have more than 12 years of total experience.

Responsibilities

• Leverage CX design skills to deliver an engaging digital experience.
• Create customer journeys, identify pain points, and design solutions.
• Translate business requirements into UIUX solutions and journey maps.
• Analyze consumer behavior using digital experience analytics platforms.
• Conduct usability testing and refine concepts based on the results.
• Work with cross-functional teams to influence customer roadmaps.

Skills

User Experience (UX) Design

Product Design

Interaction Design

User Interface (UI) Design

Project Management

User-centered Design

Analytics

Sketch

Figma

InVision

Adobe XD

Usability Testing

Wireframing

Prototyping

Axure

User Testing

Education

Bachelor’s degree in design or a related field

Tools

Sketch

Figma

InVision

Adobe XD

UsabilityHub

UserZoom

Job description

JOB DETAILS

Job Title: Lead UX designer

Industry: Banking and Finance

Salary: Best in Industry

Experience: 9 to 13 years

Location: Pune, Maharashtra

Criteria

Strong UX Design / Product Design profile

Minimum 9+ YOE in UX / Product Design

Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Should NOT have more than 12 Years of Total Experience

Role & Responsibilities

• Leverage one’s Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.
• Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.
• Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.
• Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Content square, Smartlook, Glassbox etc.
• Hands‑on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.
• Create customer journeys maps basis the user behaviour analysis, customer segments and personas.
• Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.
• Own and deliver the KPIs for a zero‑error environment, increased journey completion rate and high NPS.
• Work with cross‑functional teams to directly influence customer roadmaps that deliver best-in‑class digital experiences.
• Build a partner ecosystem to deliver the CX objectives for the company.
• Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer‑centric UIUX practices across platforms.
• Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.

Ideal Candidate

• Bachelor’s degree in design or a related field
• Working knowledge of UX design principles
• Knowledge of Wireframing/prototyping tools
• Good knowledge of UX design tools such as Figma, Axure, or InVision
• Experience with user testing and usability analysis

Skills: User Experience (UX) Design, Product design, Interaction Design, User Interface (UI) Design, Project Management, User-centered design, Analytics, Sketch, Figma, InVision, Adobe XD, Personas, Usability testing, Usability, Roadmaps, Wireframing, Prototyping, Axure and User Testing