Lead User Experience Designer

611 salesforce.com India Private Limited; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Salesforce is seeking a senior UX design leader to shape product experiences across web, mobile and tablet. You will distill complex problems into elegant, actionable interfaces while collaborating closely with Design, Product, Engineering and Marketing to deliver high‑impact features.

Ideal candidates bring 10+ years in user‑centered design, strong communication, and a proven track record in analytics‑driven decision making within CRM/enterprise software contexts.

Qualifications

• 10–16 years of experience designing and delivering products in cross‑functional teams.
• Deep understanding of user‑centered design methods and best practices.
• Thrives in fast‑paced agile environments and leads process improvements.
• Ability to influence others and build consensus amid ambiguity.
• Experience with analytics, user research and data‑driven decisions.
• Proficient with Figma, Sketch, Photoshop, Illustrator; knowledge of design systems.

Responsibilities

• Influence and communicate the UX vision to stakeholders across disciplines.
• Collaborate with Design, Product, Engineering, and Marketing.
• Solve complex UX design problems across web, mobile and tablet.
• Partner with product owners to find opportunities and validate ideas via user testing.
• Work with engineering to deliver polished final product.
• Champion design thinking and scalable patterns.
• Own web and mobile interfaces and ensure accessibility.
• Collaborate with devs and QA to ship high‑quality experiences.
• Advocate for guidelines and consistent design patterns.

Skills

Experience leading UX design in cross‑

Influence and consensus building

Strong communication

Analytical and user research

Design system experience

Figma

Sketch

Photoshop

Illustrator

CRM/enterprise software experience

Data visualization

Agile / collaborative environment

Education

Bachelor’s degree in Design or related field

Tools

Figma

Sketch

Photoshop

Illustrator

Design systems

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We bring powerful visions to life with the latest technologies and the Salesforce platform. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to shape our products focused on serving powerful actionable intelligence for every business use case. You and your team will distill complex problems and propose clear, efficient, consistent solutions. You're meticulous and excited about beautiful design, and you love seeing products ship. You're hungry for new ways to do things. You follow the latest trends, download the newest apps, experiment with the latest devices and wearables. You have a keen eye for useful products, and you share your findings with the team. You're a tireless advocate for the end user. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users. The ideal candidate enjoys creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints. You will have direct access to customer executives and Salesforce executive management, while working closely with the Salesforce Product and Sales organizations. You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best in the world for our customers.

Responsibilities

• Influence and compellingly communicate the UX vision to a wide variety of key stakeholders
• Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
• Solve complex UX design problems across web, mobile and tablet
• Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research
• Work with engineering to deliver final product
• Reinforce a design-thinking culture that leverages the best product, technology and innovative talent
• Own various web and mobile application interfaces
• Work with devs and QE to deliver polished final product
• Evangelize new interface guidelines and design patterns

Experience / Skills Required

• 10-16 years of experience designing and delivering products in cross-functional teams from start to finish
• Deep understanding of user-centered design methods and best practices - and you're always looking to improve on your process
• The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
• Power to influence others and build consensus, while dealing with ambiguity
• Self-motivated, a good communicator, and able to balance great design with meeting short deadlines
• Experience using analytics, user research and other approaches to help make decisions and iterate on the product
• Constant drive to stay up-to-date with the latest industry news and developments
• A deep appreciation and talent for simple solutions to complex problems
• Expert knowledge of design tools such as Figma, Sketch, PhotoShop, Illustrator
• Bonus: Experience working in design systems
• Experience with CRM or enterprise software
• Experience creating user-led data visualization solutions
• Experience with data management software

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.