Lead User Experience Designer

611 salesforce.com India Private Limited; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking a senior UX designer in Bengaluru to shape product experiences across web and mobile. You will lead design efforts, partner with product, engineering, and marketing, and push user-centered solutions that scale.

The role requires 10–16 years with strong communication, analytics and design-tool proficiency. Join a team that values innovation, trust, and customer success to deliver powerful AI-driven CRM experiences.

Qualifications

• 10–16 years of experience designing and delivering products in cross-functional teams.
• Strong knowledge of user-centered design methods and best practices.
• Ability to thrive in a fast-paced, agile environment, while leading process improvements.
• Power to influence others and build consensus, while dealing with ambiguity.
• Excellent communication skills and stakeholder management.
• Experience using analytics, user research and data-driven decision making.
• Experience with CRM or enterprise software.
• Experience creating user-led data visualization solutions.

Responsibilities

• Influence and communicate the UX vision to a wide variety of key stakeholders.
• Build strong partnerships across disciplines such as Design, Product, Engineering, and Marketing.
• Solve complex UX design problems across web, mobile and tablet.
• Collaborate with POs/PMs to identify opportunities and validate assumptions through user research.
• Work with engineering to deliver the final product.
• Evangelize design guidelines and scalable UI patterns.
• Own various web and mobile application interfaces.

Skills

UX leadership

Cross-functional

User-centered design

Agile

Influence

Communication

Analytics

Design systems

CRM software

Data visualization

Tools

Figma

Sketch

PhotoShop

Illustrator

Design systems

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category User Experience

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We bring powerful visions to life with the latest technologies and the Salesforce platform. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our products focused on serving powerful actionable intelligence for every business use case. You and your team will distill complex problems and propose clear, efficient, consistent solutions. You're meticulous and excited about beautiful design, and you love seeing products ship. You're hungry for new ways to do things. You follow the latest trends, download the newest apps, experiment with the latest devices and wearables. You have a keen eye for useful products, and you share your findings with the team. You're a tireless advocate for the end user. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users. The ideal candidate enjoys creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints. You will have direct access to customer executives and Salesforce executive management, while working closely with the Salesforce Product and Sales organizations. You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best in the world for our customers.

Responsibilities

• Influence and compellingly communicate the UX vision to a wide variety of key stakeholders
• Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
• Solve complex UX design problems across web, mobile and tablet
• Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research
• Work with engineering to deliver final product
• Reinforce a design-thinking culture that leverages the best product, technology and innovative talent
• Own various web and mobile application interfaces
• Work with devs and QE to deliver polished final product
• Evangelize new interface guidelines and design patterns

Experience / Skills Required

• 10-16 years of experience designing and delivering products in cross-functional teams from start to finish
• Deep understanding of user-centered design methods and best practices - and you're always looking to improve on your process
• The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
• Power to influence others and build consensus, while dealing with ambiguity
• Self-motivated, a good communicator, and able to balance great design with meeting short deadlines
• Experience using analytics, user research and other approaches to help make decisions and iterate on the product
• Constant drive to stay up-to-date with the latest industry news and developments
• A deep appreciation and talent for simple solutions to complex problems
• Expert knowledge of design tools such as Figma, Sketch, PhotoShop, Illustrator
• Bonus: Experience working in design systems
• Experience with CRM or enterprise software
• Experience creating user-led data visualization solutions
• Experience with data management software

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process.

Humans will always make any candidate selection and hiring decisions.

Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

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We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.