Lead, Systems Administration

Epsilon; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Epsilon is seeking an experienced IT Infrastructure Engineer located in Bengaluru, Karnataka. This role includes overseeing server infrastructure, networking, and cloud environments, as well as ensuring operational efficiency. The ideal candidate will have a Bachelor's degree in engineering or IT, along with 7-10 years of experience in a related field. Strong knowledge of Linux/OS administration, cloud operations, and IT service management is required. This position offers opportunities for collaborative work on a global team.

Qualifications

• 7-10 years of related experience in IT infrastructure.
• Strong verbal and written communication skills.
• ITIL V4, MCSE, CCNA, AWS certifications are desired.

Responsibilities

• Oversee server infrastructure and cloud environments.
• Monitor system performance and conduct troubleshooting.
• Build reports and analyze data for management.

Skills

Linux/OS administration

Cloud operations (AWS/Azure/GCP)

Docker fundamentals

Infrastructure as Code (Terraform/Ansible)

SRE practices

Networking essentials

Problem-solving skills

Automation scripting (Python/Go/Bash)

IT Service Management

Education

Bachelor’s degree in engineering, Computer Science, or IT

Tools

Windows Server

Linux

Microsoft SQL

Job description

About Business Unit

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

Why We Are Looking For You

• Proficient in Linux/OS administration & scripting
• Experience in Cloud/platform operations (AWS/Azure/GCP concepts)
• Knowledge of Docker & Kubernetes fundamentals
• Proficient in Infrastructure as Code (Terraform/Ansible)
• Should have Observability, SRE practices, SLI/SLO approach
• Better understanding of Networking essentials (DNS, TCP/IP, load balancing)
• Excellent problem-solving, communication, and mentoring abilities for multi-functional collaboration.
• Knowledge on
  • Windows/Wintel/ Linux basics
  • Automation/tooling (Python/Go/Bash, CI/CD for infra)
  • Security & compliance fundamentals
  • ITSM & incident leadership (ITIL, RCA, partner comms)

What You Will Enjoy In This Role

• Proactive in identifying service improvements and operational efficiencies.
• Collaboration with the global team and internal partners to contribute in the RCA, building the dashboard, and observability.
• Managing a Wintel/ Linux based server farm - to include the latest versions of Windows/ Linux, Microsoft SQL, and Load Balancing.
• Oversee daily IT operations, including server maintenance and patching activities.

Responsibilities

• Overseeing server infrastructure (physical/virtual), networking, storage, and cloud environments.
• Proactively monitor system performance and capacity, conducting troubleshooting and contributing to the root cause analysis (RCA).
• Monitor system performance, capacity, and security, ensuring maximum uptime and implementing proactive troubleshooting.
• Build reports, analyze data and communicate to the management.
• Investigates, diagnoses, and takes prescribed actions on all operational events, alarms, and incidents.
• Ensure that all infrastructure hardware and software are always kept up to date through the application of relevant software/firmware patches.
• Review the SOPs, and operational documentation.

Qualifications

• Bachelor’s degree in engineering, Computer Science, IT, or equivalent discipline
• 7-10 years of related experience
• Strong verbal/written communication
• Certification on ITIL V4, MCSE, CCNA, AWS, IAT, MCSA, RHCE
• Command Centre/NOC/SOC experience
• Familiarity with application lifecycle and IT Service Management concepts.

Equal Opportunity Statement

Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.