Lead Support Engineer Snowflake

LSEG; Port Blair; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteer days

Wellbeing initiatives

Job summary

LSEG in India is seeking an experienced Technical Lead to steer the Risk Intelligence Engineering Support team. You will guide technical direction for risk products, ensuring optimal technology choices and alignment with overall architecture.

You will participate in on-call rotations for production support, mentor team members, and lead cross-functional groups to deliver major initiatives with a focus on reliability and efficiency.

Qualifications

• 8–13+ years of experience leading technical support teams.
• Excellent diagnostic and troubleshooting skills.
• Proven experience with Snowflake and AWS-based application support.
• Strong SQL and Python programming skills.
• IaC using CloudFormation and Terraform.
• Java/J2EE development/support experience is a plus.
• Experience with Release processes and CI/CD pipelines.
• Familiarity with JIRA and GitLab for version control and CI/CD.
• Experience in formal Agile software development lifecycle.
• Self-starter with strong communication skills.

Responsibilities

• Review, analyse, and modify software systems as Technical Lead.
• Determine project requirements and develop team work schedules.
• Analyse operations and schedule training to discuss improvements.
• Create scripts to integrate with automated processes and tooling for build/deploy.
• Lead engineers and management to coordinate larger developments.
• Collaborate with users and IT teams to deploy best solutions.
• Establish technology standards with the team and other managers.
• Create and maintain technical documentation for supportability.
• Review peers’ work and guide juniors.
• Improve processes to prevent problems and resolve issues.
• Participate in team meetings, providing status updates.

Skills

Snowflake

AWS

SQL

Python

IaC

CloudFormation

Terraform

Java/J2EE

CI/CD

JIRA

GitLab

Agile

Communication

Education

Relevant degree

Tools

CloudFormation

Terraform

JIRA

GitLab

Job description

Job Description:

We're looking for an exceedingly talented Technical Lead to work as part of the Risk Intelligence Engineering Support team.

As a Technical Lead in the team, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You’ll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.

This role includes participation in an on‑call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.

Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver.

Main Responsibilities / Accountabilities:

• Review, analyse, and modify software systems as needed acting as Technical Lead
• Determining project requirements and developing work schedules for the team.
• Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
• Produce scripts/scripting to integrate with team’s automated process and tooling for build/deploy is an added advantage
• Lead groups of engineers and management to coordinate and deliver larger developments.
• Collaborate with users and other IT teams to maintain, develop and deploy the best solutions
• Establish technology standards with the team and other development managers
• Create, review, and maintain all required technical documentation to ensure supportability and reuse
• Review work of peers and more junior developers.
• Assist with improvements to prevent problems, including problem resolution workflow.
• Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor

Key Relationships:

• Developers/Managers/Product
• Business Analysts
• Agile team members

Essential Skills/Experience Required:

• 8 – 13 + Years of experience, leading technical support teams.
• Excellent technical, diagnostic, and troubleshooting skills.
• Proven experience with Snowflake and AWS based Application Support environment
• Strong programming skills in SQL and Python
• Strong understanding of Infrastructure as Code (IaC) using CloudFormation and Terraform
• Experience in Java/J2EE development / support projects is an added advantage
• Experience with Release process and CI/CD pipelines
• Understanding of issue tracking tools such as JIRA , version control, CI/CD such as Gitlab is a must
• Experienced in a formal agile software development lifecycle.
• Self-starter - does what it takes to get the job done.
• Excellent communication skills, verbal and written.

Education/ Certifications:

A good relevant degree is desirable, but experience and the right approach to work are just as meaningful.

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values ofIntegrity, Partnership,Excellence andChange underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re‑engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Requirements: