Lead Site Reliability Engineer

Next Frontier Capital; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

JPMorgan Chase's Global Banking Technology team seeks a Lead Site Reliability Engineer to drive resiliency across applications and platforms, mentor engineers, and lead resiliency design reviews. You will break down complex problems into actionable work for teams, serve as a technical lead for large products, and champion best practices in incident management and reliability culture.

In this role you will guide data-driven improvements to service levels, collaborate with stakeholders to define

Qualifications

• Formal training or certification in site reliability engineering with 5+ years of experience.
• Strong foundations in reliability, scalability, performance, security, and enterprise architecture.
• Fluency in at least one programming language such as Java or Python.
• Experience with observability and telemetry collection using leading tools.

Responsibilities

• Demonstrates and champions SRE culture and exerts technical influence across the team.
• Leads initiatives to improve reliability and stability using data-driven analytics to improve service levels.
• Collaborates to identify SLOs and stakeholders to establish reasonable service level objectives and error budgets.
• Exhibits deep technical expertise and proactively identifies bottlenecks and resolves issues.
• Leads AI-assisted reliability workflows across SDLC/toolchain practices with traceability and security controls.
• Acts as the main incident contact during major incidents and minimizes financial impact.
• Documents and shares knowledge within your organization via internal forums and communities of practice.

Skills

Site Reliability Engineering

Observability tools

AI-assisted reliability workflows

Incident management leadership

Container orchestration

CI/CD tooling

Networking troubleshooting

Security & enterprise architecture

Leadership & mentoring

Data-driven problem solving

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

Kubernetes

Docker

ECS

Job description

A critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank's Global Banking Technology team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Java/Python, Java Spring Boot, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Strong grasp of SDLC, secure development, DevOps/CI/CD tooling; capable of implementing top-tier continuous improvement with root-cause analysis and auto-remediation.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Experience with monitoring/logging tools (e.g., Splunk, AppDynamics) and dashboard technologies.
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

• Tools / Agentic AI to solve common opportunities in SRE Domain
• Certification towards CI/CD and AI skills. Splunk Administrator certification desired.
• Drive to self-educate and evaluate new technology
• Ability to teach new programming languages to team members
• Ability to expand and collaborate across different levels and stakeholder groups

Lead and conduct resiliency design reviews, break up complex problems, and act as a technical lead for large sized products