Lead Site Reliability Engineer

JPMorgan Chase & Co.; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

JPMorgan Chase & Co. in Bengaluru seeks a Lead Site Reliability Engineer to shape the reliability strategy for a globally recognized firm within the Commercial & Investment Bank's Global Banking Technology team.

You will lead and mentor engineers, conduct resiliency reviews, break down complex problems for the team, and guide AI-assisted reliability workflows across the SDLC, ensuring secure, scalable enterprise-class services.

Qualifications

• Formal training in site reliability engineering and 5+ years of applied experience.
• Deep proficiency in reliability, scalability, performance, security, and enterprise architecture.
• Fluency in programming languages like Java or Python.
• Strong knowledge of observability, SLOs, and telemetry using industry tools.
• Experience with CI/CD, DevOps, and automation practices.
• Experience evaluating AI-assisted recommendations with proper guardrails.
• Familiarity with monitoring and logging tools and dashboards.
• Understanding containerization and orchestration (Kubernetes, Docker).

Responsibilities

• Champions site reliability culture and drives technical influence across the team.
• Leads initiatives to improve reliability and stability using data-driven Analytics.
• Collaborates to establish service level indicators and error budgets with stakeholders.
• Exhibits deep technical expertise and addresses bottlenecks in domain areas.
• Utilizes enterprise AI capabilities to accelerate incident triage and post-incident analysis.
• Leads AI-assisted reliability workflows across the SDLC and tooling.
• Acts as primary contact during major incidents and mitigates financial impact.
• Documents and shares knowledge through internal forums and communities.

Skills

Site Reliability Engineering

Observability

CI/CD tooling

Container orchestration

Programming (Java/Python)

AI in operations

Incident management

Networking basics

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

Kubernetes

Docker

AppDynamics

Job description

• Business Unit Commercial & Investment Bank
• Posting Date 08/26/2026, 09:06 PM
• Apply Before 09/30/2026, 04:00 AM
• Job Schedule Full time
• Job Shift Day

Job Description

A critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank's Global Banking Technology team, youhold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Java/Python, Java Spring Boot, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Strong grasp of SDLC, secure development, DevOps/CI/CD tooling; capable of implementing top-tier continuous improvement with root-cause analysis and auto-remediation.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
• Experience with monitoring/logging tools (e.g., Splunk, AppDynamics) and dashboard technologies.
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

Tools / Agentic AI to solve common opportunities in SRE Domain

Certification towards CI/CD and AI skills. Splunk Administrator certification desired.

• Drive to self-educate and evaluate new technology
• Ability to teach new programming languages to team members
• Ability to expand and collaborate across different levels and stakeholder groups