Lead - Order to Cash

Everise Philippines Ltd.; India; Remote; INR 600,000 - 900,000; Full time

Job summary

Everise Philippines Ltd. is seeking an experienced Billing Analyst to join our team from India. You will lead end-to-end billing processes, ensure timely data and reports, and resolve disputes while maintaining strong data accuracy across AR and Revenue reporting.

The role requires adaptability to cyclical shifts and collaboration with internal/external stakeholders. Strong OTC knowledge, analytical skills, and confidentiality are essential; prior NetSuite experience is a plus.

Qualifications

• Knowledge of OTC and Revenue procedures.
• Ability to work with interruptions and shift priorities.
• Ability to discern deliverables with urgency and meet deadlines.
• Self-motivated and adaptable to change.
• Organized with attention to detail.
• Discretion and confidentiality with customer data.
• High integrity in day-to-day tasks.
• Strong interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Familiarity with business software; NetSuite a plus.
• Willingness to work on cyclical shift patterns.

Responsibilities

• Work closely with the OTC Senior Manager.
• Lead the billing workflow and task assignments end-to-end.
• Ensure data and reports are available to release final billings.
• Review billing reports for accuracy and approvals.
• Liaise with internal and external customers for requests.
• Assist in resolving billing disputes and discrepancies.
• Maintain customer accounts and reconciliations.
• Prepare account reconciliations and ad-hoc reports.
• Assist with month-end close and audits.
• Understand AR and Revenue reporting and impact on GL.
• Support internal control implementations in OTC.
• Assist Senior Manager with special projects and improvements.

Skills

OTC knowledge

Revenue accounting

Analytical skills

Interpersonal skills

Attention to detail

Discretion/confidentiality

Communication skills

Shift flexibility

NetSuite exposure

Process improvement

Tools

NetSuite

MS Excel

Job description

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

• Works closely with the OTC Senior Manager.
• Leads the billing workflow and task assignments encompassing the end-to-end Everise billing process.
• Ensure that all relevant data and reports are available in time to release final billings to customers.
• Reviews all billing related reports for accuracy ensuring proper supporting documents and approvals are in place.
• Liaises with various internal and external customers responding promptly to requests.
• Assists in the resolution of billing disputes & discrepancies.
• Maintain all customer account and reconciliation updated.
• Prepare account reconciliations and ad-hoc management reports as requested.
• Assists with month end closing and external/internal annual audits.
• Obtains a thorough understanding of the financial reporting: AR and Revenue, and its impact on the overall GL structure and systems.
• Assists with the implementation of internal controls within the OTC process which should be carried out properly and timely.
• Assists OTC Senior Manager with special projects and process improvements as assigned.

Qualifications:

• Must have knowledge of general accounting procedures specifically those related to OTC (Order to Cash) and Revenue.
• Must be able to work accurately with frequent interruptions and ability to shift priorities when needed.
• Must have ability to discern deliverables with urgency – meeting deadlines.
• Must be self- motivated and adaptable to change.
• Must be organized and pay attention to detail.
• Must use discretion, maintain customer confidentiality.
• High level of integrity.
• Strong interpersonal and communication skills for interacting with both external and internal stakeholders.
• Strong analytical and problem-solving skills.
• Strong computer and business solutions software skills (exposure in NetSuite is a plus).
• Flexible to work on cyclical shift depending on work requirements and deliverables.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.

Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.