Lead II - iManage Document Management System (DMS) Subject Matter Expert

UST; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UST in Bengaluru is seeking an experienced iManage Migration Architect to own the full migration lifecycle and platform administration. You will drive discovery, planning, execution, validation, reconciliation, and transition to BAU support across iManage libraries, workspaces, and metadata structures.

You will lead technical discussions with vendors, develop repeatable migration runbooks, and upskill internal support teams, ensuring seamless production readiness and ongoing operational

Qualifications

• Extensive experience leading iManage migrations and DMS projects.
• Hands-on administration of iManage platforms including workspaces, taxonomy, and permissions.
• Ability to design repeatable migration processes and runbooks.

Responsibilities

• Act as the primary iManage SME for migration and BAU support.
• Own the full document migration lifecycle from discovery to BAU transition.
• Assess environments, identify risks, and define migration strategies.
• Validate migrated documents, metadata, and permissions post-migration.
• Lead technical discussions with vendors and cross-functional teams.

Skills

iManage migration

DMS administration

Technical leadership

Stakeholder management

Troubleshooting complex issues

Migration planning & execution

Documentation development

Tools

ServiceNow

iManage

Metadata tools

Job description

Role Description

The ideal candidate should be

The ideal candidate should be more than an iManage administrator or support engineer.

We Are Specifically Looking For Someone Who Has

• Personally led or played a major technical role in iManage/DMS migrations
• Strong hands-on understanding of iManage configuration and administration
• Worked extensively with workspaces, metadata, taxonomy, permissions and document structures
• Experience in migration reconciliation, validation and exception handling
• Ability to independently troubleshoot complex iManage issues
• Confidence to lead technical discussions and challenge vendor-proposed solutions
• Experience taking technical changes through testing and into production/BAU
• Ability to create repeatable migration processes, runbooks and technical documentation
• Capability to upskill internal support teams rather than remaining the single point of dependency

Key Responsibilities

iManage Migration & Technical Ownership

• Act as the primary DMS SME, providing deep technical expertise across the iManage platform.
• Own the full document migration lifecycle, covering discovery, source analysis, planning, execution, validation, reconciliation, business sign-off, and transition into BAU support.
• Assess existing iManage environments including libraries, workspaces, folder structures, configurations, taxonomy, metadata, permissions, and migration readiness.
• Identify migration risks, dependencies, technical constraints, sequencing requirements, and improvement opportunities.
• Define and execute migration strategies across source and target repositories, including:
• Workspace and document mapping
• Metadata mapping and validation
• Permission validation
• Reconciliation
• Exception handling
• Migration quality controls
• Ensure migration activities are delivered within agreed business windows, SLAs, and quality expectations.
• Validate migrated documents, permissions, metadata, workspace structures, accessibility, completeness, and applicable audit requirements.

iManage Administration & Support

• Perform and oversee iManage platform administration and configuration activities including:
• Workspace creation and management
• Library and folder structures
• Taxonomy management
• Document classes
• Metadata attributes
• User access and permissions
• Troubleshoot complex issues involving document movement, permissions, integrations, taxonomy, metadata, workspace management, and platform performance.
• Support root cause analysis, technical escalation, and resolution of complex DMS incidents.
• Improve troubleshooting practices, SLA performance, incident resolution, support procedures, and operational playbooks.

Technical Governance & Stakeholder Management

• Identify and proactively upscale technical dependencies, blockers, migration risks, and sequencing constraints.
• Provide migration status, progress, risks, issues, and delivery updates to the DMS Lead and relevant stakeholders.
• Work closely with Business Analysts, application support, infrastructure, security, business teams, vendors, and delivery partners.
• Lead technical discussions with vendors and delivery partners, challenging and reviewing technical designs, migration approaches, implementation plans, and solution options from an iManage/DMS perspective.
• Support integration, testing, validation, change management, production readiness, and transition activities.

Documentation & Capability Building

• Develop and maintain migration templates, technical playbooks, runbooks, support procedures, and repeatable migration frameworks.
• Produce high-quality technical and operational documentation.
• Conduct knowledge-transfer and training sessions for application support teams and relevant business users.
• Build internal iManage competency and reduce reliance on external vendor support.
• Capture lessons learned, best practices, and improvement opportunities and incorporate them into subsequent migration and support activities.

Skills

Access Control, Change Management, Compliance Management, Data Validation, Process Documentation, Production Support, Service Level Management, ServiceNow, System Configuration, System Integration, Information Architecture