Lead Data Governance & Quality Analyst

Thomson Reuters; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation

Continuous learning and growth programs

Job summary

Thomson Reuters is seeking a Lead Data Governance & Quality Analyst based in Bengaluru, India. The role involves managing and implementing data governance practices for Service & Operational domains. Responsibilities include developing data quality standards, leading governance execution, and facilitating cross-domain collaboration. Candidates must have 5+ years of experience in data governance and strong analytical skills. The position supports a hybrid work model and offers competitive benefits including work-life balance initiatives.

Qualifications

• 5+ years in data governance, data quality, analytics, or related data management roles.
• Demonstrated experience defining and implementing data quality controls.
• Strong knowledge of data ownership/stewardship, metadata, and data lifecycle.

Responsibilities

• Lead governance execution for Service & Operational data domains.
• Develop and maintain data quality standards and monitoring.
• Create and manage DQ scorecards and reporting.

Skills

Data governance

Data quality

SQL

Analytical skills

Stakeholder management

Education

5+ years in data governance or related roles

Tools

ServiceNow

Alation

Job description

Lead Data Governance & Quality Analyst – Service & Operational Data

Location: Bangalore (Hybrid); collaborate with AMERS/EMEA/APAC stakeholders as needed.

Job Type: Full-time; Lead-level (hands‑on Individual Contributor)

We’re hiring a Lead Data Governance & Quality Analyst to strengthen how we define, manage, and trust enterprise Service & Operational data across platforms such as ServiceNow, Datadog, and other IT‑related systems. In this role, you’ll own governance execution and data quality practices for core Service & Operational domains (e.g., IT Service Management—Incident, Problem, Change, Asset, CMDB, Request, Knowledge, SLAs/SLOs; observability telemetry—metrics, logs, events, synthetics, RUM). Where end‑to‑end service and operational metrics span multiple systems, you’ll partner with Customer Experience and Engineering teams (e.g., Salesforce, Azure DevOps) to align cross‑domain definitions and quality requirements, driving outcomes through collaboration with business owners, data stewards, product teams and engineering to ensure data is well‑defined, measurable, compliant, and fit for purpose.

You’ll translate policy into action by establishing clear data definitions, ownership, and measurable controls—implementing data quality rules, monitoring, issue‑management workflows, and governance operating rhythms that improve decision‑making, reduce risk, and enable scalable analytics and AI.

About the Role

• Lead governance execution for Service & Operational data domains (e.g., Incident/Problem/Change/Request, Observability/Telemetry, Availability/SLA/SLO), ensuring consistent definitions, ownership, and controls.
• Develop and maintain data quality standards: profiling, rule design, thresholds, completeness/accuracy/timeliness checks, and automated monitoring/alerting for priority datasets.
• Define and maintain data product expectations / contracts (schema, definitions, freshness, SLAs/SLOs, usage guidance) and partner with engineering to implement controls and alerts to ensure compliance.
• Partner with Data Owners and Stewards to define critical data elements (CDEs), business glossaries, and data product/service expectations (e.g., incident categorization, assignment group, CI mapping, SLA clocks, telemetry tags).
• Create and manage DQ scorecards and reporting, tying issues to business impact and tracking progress against KPIs; run a regular review cadence with owners/stewards to drive decisions and prioritization.
• Run data issue management with ITSM‑style rigor: intake, triage, severity/priority definitions, root‑cause analysis coordination, remediation tracking, and post‑fix validation; prevent recurrence via upstream controls and process improvements.
• Support metadata management: lineage, definitions, classifications, retention, and usage documentation in data catalog tools.
• Ensure compliance and responsible data use by applying privacy/security classifications (e.g., PII), access controls, and audit‑ready documentation.
• Influence upstream processes (data entry, standards, integrations, reconciliation logic, product changes) to prevent defects and reduce rework (e.g., mandatory fields, controlled vocabularies, CI normalization, tag standards).
• Contribute to governance operating model: standards, playbooks, training, and change management to increase adoption across teams.
• Facilitate governance forums (working sessions, steward councils) and drive decisions on definitions, quality thresholds, and prioritization; maintain decision logs and backlog transparency.
• Partner closely with Service Management, SRE/Observability, Engineering, Data & Analytics teams to align on definitions, controls, and overall plans.

About You

• 5+ years in data governance, data quality, analytics, or related data management roles; experience in a lead capacity strongly preferred, ideally with operational/ITSM/telemetry datasets.
• Demonstrated experience defining and implementing data quality controls (profiling, rules, monitoring, scorecards, issue workflows) and partnering with teams to operationalize them.
• Strong knowledge of data governance concepts: data ownership/stewardship, CDEs, metadata, lineage, data lifecycle, and controls – and how they apply to event/ticketing/telemetry data.
• Advanced SQL skills: comfort analyzing data in relational warehouses/lakes, ability to work with semi‑structured data (e.g., JSON/log‑like structures) is a plus.
• Working knowledge of data pipelines and common failure modes (APIs, ELT/ETL, streaming vs batch) and ability to partner effectively with data engineering.
• Experience working cross‑functionally with business partners and technical teams (e.g., Service Management, Engineering, Architecture, Product, Compliance, Security).
• Strong documentation, facilitation, communication, and stakeholder management skills; ability to drive outcomes without direct authority.
• Comfortable being hands‑on: profiling data, writing SQL checks, documenting definitions, and running working sessions.

Preferred / Nice‑to‑Have

• Familiarity with governance frameworks and best practices (e.g., DAMA/DMBOK concepts).
• Experience with catalog/governance platform tools such as Alation, or similar catalog/governance platforms.
• Experience with workflow tools (ADO, ServiceNow).
• Experience with ServiceNow data model (Incident/Problem/Change/CMDB) and/or observability/telemetry (metrics/logs/traces), including entity/identity mapping concepts, is a plus.
• Experience defining metrics for service reliability/operations (e.g., MTTR, Change Failure Rate, Availability, SLA attainment) and standardizing calculation logic.
• Understanding of privacy/security practices (PII concepts), data retention, and access governance.
• Experience supporting AI/ML or BI environments where data trust is critical.

What Success Looks Like (First 6–12 Months)

• Established clear ownership and definitions for priority Service & Operational datasets and critical data elements (e.g., core ITSM practices—Incident/Change/Problem/Request, Assignment Groups, CI mapping, telemetry tags).
• Implemented automated DQ monitoring and scorecards for key domains with measurable improvements in quality KPIs; introduced alerting and an agreed response process when thresholds are breached.
• Reduced recurring DQ incidents through effective RCA coordination and upstream prevention controls (e.g., validation rules, standard vocabularies, reconciliation improvements).
• Increased adoption of the catalog/glossary and governance workflows across teams; established a recurring governance rhythm with decision logs and prioritized backlog.

Why This Role Matters

Service & Operational data governance and quality are foundational to trustworthy reporting, operational decisions, and responsible AI. This role turns governance from a "policy document" into practical standards, data contracts, controls, and measurable improvements that teams rely on every day.

What’s in it For You?

• Hybrid Work Model: 2‑3 days a week in the office with digital and physical connectivity.
• Flex My Way: supportive workplace policies for work‑life balance, including work from anywhere up to 8 weeks per year.
• Career Development: continuous learning, growth programs, and skills‑first approach to empower employees.
• Competitive Benefits: flexible vacation, mental health days, Headspace app access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
• Inclusive Culture: emphasis on inclusion, belonging, flexibility, work‑life balance, and company values.
• Social Impact: two paid volunteer days per year and ESG initiatives.
• Real‑World Impact: contribute to justice, truth, and transparency initiatives across the industry.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is a proud Equal Employment Opportunity Employer providing a drug‑free workplace.