Lead Critical Facilities Operations and Maintenance Technician

NTT Global Data Centers & Cloud Infrastructure India Private Limited; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

NTT Global Data Centers & Cloud Infrastructure India Private Limited in Mumbai seeks a seasoned Data Center Facility Technician L2 to ensure reliable operation of critical systems. You will operate, maintain, and repair chilled water HVAC, electrical distribution, and fire life safety in a high-availability data center.

The role requires collaboration with cross-functional teams, adherence to NEC/NFPA standards, and proactive monitoring of building management systems.

Qualifications

• Strong understanding of electrical and mechanical systems in data centers.
• Experience with NEC, NFPA 70E, NFPA 72, NFPA 25 and building codes.
• Industrial safety practices and data trending/analysis.
• Proficient in MS Office and teamwork.
• Excellent communication and problem solving.

Responsibilities

• Operate, maintain, and repair chilled water HVAC and related components.
• Maintain electrical/critical power distribution from main switchgear to UPS.
• Maintain fire life safety systems and detectors.
• Monitor and respond to abnormal conditions in Electrical, Mechanical, and BMS systems.
• Track trends and provide feedback to improve standards.
• Coordinate with contractors for national projects and fit-outs.
• Support annual budget tracking and maintenance planning.
• Ensure data centre operates at maximum efficiency and implement improvements.
• Prepare procedures for operations and maintenance activities.

Skills

Electrical systems

Mechanical systems

Data centre operations

Risk assessment

Team collaboration

Problem solving

MS Office

BMS/PLC controls

Education

Diploma/Equivalent

HVAC/R qualification

Electrical certification

Tools

UPS systems

Chillers

VFDs & pumps

Fire suppression equipment

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Key Roles and Responsibilities:

• Mechanical responsibilities includes operation, maintenance and repair of chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
• Electrical responsibilities includes operation, maintenance, and repair of electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
• Fire Life Safety responsibilities includes operation, maintenance, and repair of fire suppression systems, including wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems, areas include: Electrical, Mechanical and Building Monitoring and Control Systems.
• Tracks and analyses trends relating to MEP system and equipment operational characteristics.
• Provides feedback to relevant teams on the effectiveness of existing standards and processes.
• Works with contractors and consultants for all National Projects, consultants and clients fit-outs, system expansions, corrections, and upgrades.
• Works with relevant teams to follow and track annual budgets.
• Works with relevant teams to relay the status of the planned maintenance program status.
• Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Works with relevant teams to ensure the data centre operates at maximum operational efficiency.
• Serves in a technical writing capacity regarding the creation, review, and approval of procedures for operations, preventative or corrective maintenance activities and emergency operating procedures.
• Performs other duties as assigned.
• Ensures a regular, predictable attendance which is essential for satisfactory performance.

Knowledge, Skills and Attributes:

Firm and proven understanding of the electrical and mechanical systems used in a data centre environment, including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, Generators, Switchgear, UPS systems, STS, ATS, PDU/RPP’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems and associate Fire/Smoke Detections systems. Advanced level knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes, regarding fire life safety requirements and guidance.

Advanced level knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA, and state regulations) Highly experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.

Proficient with computers to include the utilisation of Microsoft programs such as Word, Excel, Power Point and Outlook. Ability to work in a team environment. Manages stress and/or fast pace effectively. Excellent communication and problem-solving skills.

• Demonstrated advanced level of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Indirect Air Exchange Heat Wheel Rooftop units
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Dual Interlocked Fire Suppression Pre-Action Systems

Academic Qualifications and Certifications:

• Relevant high school diploma or equivalent required
• Relevant advanced qualification or equivalent work related experience required
• Relevant certifications such as:
• CPR/First Aid and NFPA70E Certification (can be gained during course of employment)
• OSHA-10 General Industry Course completion
• Forklift Certified (optional)

Required Experience:

• Significant demonstrated experience in a similar role gained within a data centre facilities environment
• Significant experienced in a mechanical/electrical role within critical facilities (preference given to data centre, hospital, semi-conductor, or power plant experience)
• Solid demonstrated experience as a data centre technician L2 in a critical facility environment
• Demonstrated experience as a critical facilities maintenance team leader
• Significant demonstrated experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Indirect Air Exchange Heat Wheel Rooftop units
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Dual Interlocked Fire Suppression Pre-Action Systems

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.