Lead Critical Facilities Operations and Maintenance Technician

NTT Global Data Centers Americas, Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT Global Data Centers Americas, Inc. is seeking a seasoned Facilities Technician to operate, maintain, and repair chilled water systems, HVAC units, and critical power distribution. You will monitor building management and control systems, respond to alarms, and ensure maximum data centre efficiency.

You will work with contractors on upgrades and participate in budget planning while contributing to safety, compliance, and continuous improvement initiatives within a high-demand environment.

Qualifications

• Experience in data centre facilities environment.
• Strong knowledge of electrical and mechanical systems within critical facilities.
• Familiarity with NFPA/NEC compliance and fire life safety requirements.

Responsibilities

• Operate, maintain, and repair chilled water systems and HVAC components (CRAC/CRAH, humidification).
• Oversee electrical distribution from main switchgear through UPS to customer load.
• Maintain fire suppression systems and associated detection devices; monitor abnormal conditions.
• Collaborate with contractors for national projects, budget tracking, and maintenance planning.

Skills

Electrical distribution

Transformers

Generators

UPS systems

BMS/PLC Control

Mechanical systems

Communication skills

Problem-solving

Education

High school diploma or equivalent

Advanced qualification / equivalent work experience

CPR/First Aid Certification

Tools

BMS/SCADA systems

Microsoft Office

Job description

Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceKey Roles and Responsibilities:Mechanical responsibilities includes operation, maintenance and repair of chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.Electrical responsibilities includes operation, maintenance, and repair of electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.Fire Life Safety responsibilities includes operation, maintenance, and repair of fire suppression systems, including wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.Operates, monitors, maintains, and responds to abnormal conditions in facilities systems, areas include: Electrical, Mechanical and Building Monitoring and Control Systems.Tracks and analyses trends relating to MEP system and equipment operational characteristics.Provides feedback to relevant teams on the effectiveness of existing standards and processes.Works with contractors and consultants for all National Projects, consultants and clients fit-outs, system expansions, corrections, and upgrades.Works with relevant teams to follow and track annual budgets.Works with relevant teams to relay the status of the planned maintenance program status.Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.Works with relevant teams to ensure the data centre operates at maximum operational efficiency.Serves in a technical writing capacity regarding the creation, review, and approval of procedures for operations, preventative or corrective maintenance activities and emergency operating procedures.Performs other duties as assigned.Ensures a regular, predictable attendance which is essential for satisfactory performance.Knowledge, Skills and Attributes:Firm and proven understanding of the electrical and mechanical systems used in a data centre environment, including, but not limited to the following: electrical distribution and layout, transformers, PLC's, Generators, Switchgear, UPS systems, STS, ATS, PDU/RPP's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems and associate Fire/Smoke Detections systems.Advanced level knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes, regarding fire life safety requirements and guidance.What we are looking forKey Roles and Responsibilities:Mechanical responsibilities includes operation, maintenance and repair of chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.Electrical responsibilities includes operation, maintenance, and repair of electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.Fire Life Safety responsibilities includes operation, maintenance, and repair of fire suppression systems, including wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.Operates, monitors, maintains, and responds to abnormal conditions in facilities systems, areas include: Electrical, Mechanical and Building Monitoring and Control Systems.Tracks and analyses trends relating to MEP system and equipment operational characteristics.Provides feedback to relevant teams on the effectiveness of existing standards and processes.Works with contractors and consultants for all National Projects, consultants and clients fit-outs, system expansions, corrections, and upgrades.Works with relevant teams to follow and track annual budgets.Works with relevant teams to relay the status of the planned maintenance program status.Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.Works with relevant teams to ensure the data centre operates at maximum operational efficiency.Serves in a technical writing capacity regarding the creation, review, and approval of procedures for operations, preventative or corrective maintenance activities and emergency operating procedures.Performs other duties as assigned.Ensures a regular, predictable attendance which is essential for satisfactory performance.Knowledge, Skills and Attributes:Firm and proven understanding of the electrical and mechanical systems used in a data centre environment, including, but not limited to the following: electrical distribution and layout, transformers, PLC's, Generators, Switchgear, UPS systems, STS, ATS, PDU/RPP's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems and associate Fire/Smoke Detections systems.Advanced level knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes, regarding fire life safety requirements and guidance.Advanced level knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA, and state regulations)Highly experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systemsProficient with computers to include the utilisation of Microsoft programs such as Word, Excel, Power Point and Outlook.Ability to work in a team environment.Manages stress and/or fast pace effectively.Excellent communication and problem-solving skills.Demonstrated advanced level of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:o Chilled Water Systemso Large Centrifugal Chillerso Cooling Towerso Heat Exchangerso Indirect Air Exchange Heat Wheel Rooftop unitso Water Treatment Systemso VFD's and Pumpso HVAC equipmento CRAC/CRAH'so Humidification Systemso BMS and PLC Controlso Emergency Standby Diesel Generator Systemso Fuel/Oil systems,o 480/277 and 208/120 electrical generation and distributiono Static UPS Systemso Dual Interlocked Fire Suppression Pre-Action SystemsComfortable working in a high stress, fast paced environment with shifting priorities.Ability to work shift rota which may require nights, holidays, and some weekends.Academic Qualifications and Certifications:Relevant high school diploma or equivalent requiredRelevant advanced qualification or equivalent work related experience requiredRelevant certifications such as:o CPR/First Aid and NFPA70E Certification (can be gained during course of employment)o OSHA-10 General Industry Course completiono Forklift Certified (optional)Required Experience:Significant demonstrated experience in a similar role gained within a data centre facilities environmentSignificant experienced in a mechanical/electrical role within critical facilities (preference given to data centre, hospital, semi-conductor, or power plant experience).Solid demonstrated experience as a data centre technician L2 in a critical facility environmentDemonstrated experience as a critical facilities maintenance team leaderSignificant demonstrated experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:o Chilled Water Systemso Large Centrifugal Chillerso Cooling Towerso Heat Exchangerso Indirect Air Exchange Heat Wheel Rooftop unitso Water Treatment Systemso VFD's and Pumpso HVAC equipmento CRAC/CRAH'so Humidification Systemso BMS and PLC Controlso Emergency Standby Diesel Generator Systemso Fuel/Oil systems,o 480/277 and 208/120 electrical generation and distributiono Static UPS Systemso Dual Interlocked Fire Suppression Pre-Action SystemsWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.