Lead Business Process Engineer (Process Automation) - Officer

State Street; Bengaluru; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

State Street seeks a hands-on process and knowledge engineer to join Alpha Intelligence, State Street’s AI & Automation Center of Excellence for Alpha Implementations. You will transform complex processes end to end, design simpler future-state processes, and enable automation and AI solutions that improve speed, control and client outcomes.

The ideal candidate is analytical, structured and delivery-focused, comfortable with subject-matter experts, and able to own a workstream of discovery

Qualifications

• Bachelor’s degree in Technology, Engineering, Finance, Management or Information Systems, or equivalent relevant professional experience.
• Process excellence or automation certifications (e.g., Lean Six Sigma, BPM, UiPath) are an advantage.

Responsibilities

• Conduct process discovery through interviews, shadowing, walkthroughs and system observation with implementation and operations subject-matter experts.
• Own end-to-end process transformation for assigned workstreams, from discovery and future-state design through implementation, adoption and continuous improvement.
• Map and assess current-state processes, including handoffs, systems, data, controls and exceptions, to identify root causes, effort, risk and friction.
• Design simpler, standardized future-state processes that improve controls and use the right mix of people, process, data, automation and AI.
• Structure and tag content for search, RAG and agent use, ensuring knowledge assets are discoverable, accurate and maintainable.
• Validate process and knowledge assets with subject-matter experts, manage signoffs and maintain version control.
• Prioritize redesign, automation and AI opportunities, and define the expected benefits and success measures.
• Turn approved future-state designs into clear requirements and implementation plans, working with automation, AI, technology, operations and change teams.
• Support rollout and adoption, track results, and use feedback to improve the process over time.
• Maintain accurate status, progress and delivery reporting for your assigned workstream, escalating risks and blockers early.
• Coordinate across regional teams and time zones to enable seamless handoffs and effective dependency management.

Skills

Process analysis

Documentation

Automation delivery

Structured thinking

Communication

Collaboration

Analytical

Education

Bachelor’s degree in Technology/Engineering/Finance/Management/Info Systems

Process excellence or automation certifications

Tools

JIRA

Confluence

SQL

Excel

PowerPoint

UiPath

Visio

ARIS

Job description

Who We Are Looking For

We are seeking a hands-on process and knowledge engineer to join Alpha Intelligence, State Street’s AI & Automation Center of Excellence for Alpha Implementations. You will help transform complex processes end to end - understanding how work is done today, designing simpler future-state processes, and enabling automation and AI solutions that improve speed, control and client outcomes.

The ideal candidate is analytical, structured and delivery-focused, comfortable working directly with subject-matter experts, and able to own a workstream of process discovery and documentation end to end with limited supervision.

Why this role is important to us

Alpha Intelligence goes beyond documenting processes - we redesign how Alpha implementations are delivered. This role connects process discovery, future-state design, automation and AI, implementation and continuous improvement.

About The Team — Alpha Intelligence

Alpha Intelligence is State Street’s AI & Automation Center of Excellence for Alpha Implementations - the team rewiring how the industry’s first front-to-back platform gets delivered. We turn the deep expertise locked inside our implementation teams into engineered processes, governed knowledge and intelligent agents that cut manual effort, compress client go-live timelines and make every implementation faster and more predictable than the last.

We operate as one global team across the US, UK, Europe, India and APAC, combining process engineering, automation delivery, AI platform engineering and responsible-AI governance under a single roof. We work on real client implementations, not pilots that sit on a shelf - what we build is adopted, measured and scaled. If you want to shape how AI is applied to one of the most complex delivery landscapes in financial services, this is the team to do it in.

What You Will Be Responsible For

• Conduct process discovery through interviews, shadowing, walkthroughs and system observation with implementation and operations subject-matter experts.
• Own end-to-end process transformation for assigned workstreams, from discovery and future-state design through implementation, adoption and continuous improvement.
• Map and assess current-state processes, including handoffs, systems, data, controls and exceptions, to identify root causes, effort, risk and friction.
• Design simpler, standardized future-state processes that improve controls and use the right mix of people, process, data, automation and AI.
• Structure and tag content for search, RAG and agent use, ensuring knowledge assets are discoverable, accurate and maintainable.
• Validate process and knowledge assets with subject-matter experts, manage signoffs and maintain version control.
• Prioritize redesign, automation and AI opportunities, and define the expected benefits and success measures.
• Turn approved future-state designs into clear requirements and implementation plans, working with automation, AI, technology, operations and change teams.
• Support rollout and adoption, track results, and use feedback to improve the process over time.
• Maintain accurate status, progress and delivery reporting for your assigned workstream, escalating risks and blockers early.
• Coordinate across regional teams and time zones to enable seamless handoffs and effective dependency management.

What We Value

• Strong structured thinking and attention to detail - precision matters in process and knowledge engineering.
• Curiosity and persistence in getting to the real process, not just the documented one.
• Self-driven delivery with the ability to produce quality outcomes with minimal follow-up.
• Clear, concise written and verbal communication, especially in documentation.
• A collaborative mindset and comfort working with senior subject-matter experts and global stakeholders.

Experience And Capabilities That Will Help You Succeed

• 10 to 15 years of relevant experience in business process analysis, process documentation, operations, transformation or automation delivery within financial services.
• Working knowledge of investment management or capital markets operations across front, middle and back office and the trade lifecycle.
• Hands-on experience with process mapping and documentation methods and tools, exposure to BPMN, Visio, UiPath Task Capture, ARIS or comparable platforms is beneficial.
• Familiarity with automation platforms such as UiPath and an understanding of what makes a process automatable.
• Good understanding of AI and GenAI concepts, including how structured knowledge and content quality drive RAG and agent performance.
• Strong analytical and documentation skills, with proficiency in relevant collaboration, data and presentation tools such as JIRA, Confluence, SQL, Excel or PowerPoint; equivalent tools and transferable experience are welcome.
• Ability to plan, prioritize and deliver milestones in a fast-moving programme environment.
• Ability to collaborate effectively with regional teams, occasional participation outside local working hours may be required for planned handoffs or critical discussions.

Education & Preferred Qualifications

• Bachelor’s degree in Technology, Engineering, Finance, Management or Information Systems, or equivalent relevant professional experience.
• Process excellence or automation certifications (e.g., Lean Six Sigma, BPM, UiPath) are an advantage.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Read our CEO Statement

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job ID: R-798170