Lead Associate - Transactional Quality ( Accounts Payable / AP /PTP/ P2P/ Invoice Processing ) - Pune

WNS; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

WNS, a Capgemini company, is seeking a Lead Associate – Quality with Commerce background to handle data analysis, quality checks, and mentoring on TQ/BQ management. You will be responsible for ensuring accuracy, meeting SLAs, and driving continuous improvement within a team environment.

The role requires strong communication, presentation skills, and proficiency in MS Excel and PowerPoint, with a focus on data-driven decision making and stakeholder management.

Qualifications

• Commerce Graduate or PG with strong communication and presentation skills.
• Strong analytical skills, attention to detail, and team orientation.
• Proficient in MS Excel and PowerPoint; prior experience in TQ/BI projects or RCA is a plus.
• Ability to manage tasks with minimal supervision and ensure data accuracy.
• Adherence to SLAs and risk/compliance standards, reduction in errors, and drive quality metrics.

Responsibilities

• Lead Associate – quality role focusing on data analysis and quality checks.
• Support mentoring and project oversight related to management of quality tasks.
• Analyze data to ensure accuracy and drive continuous improvement in processes.
• Collaborate with diverse teams to meet priorities and SLAs.

Skills

Analytical skills

Attention to detail

Teamwork

Communication skills

Presentation skills

Education

Commerce Graduate

Commerce PG

Tools

MS Excel

PowerPoint

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Roles and responsibilities: The roles and responsibilities of Lead Associate – quality would be as follows

• Commerce Graduate / PG, Good Communication / Presentation Skills
• This person will require strong analytical skills, attention to detail, positive professional. Attitude, and the ability to work in a team environment.
• Must have Basic and advanced level MS Excel, Power Point skills.
• Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management.
• Ability to manage allocated tasks and perform them with little supervision.
• Must be responsible for analyzing data to ensure accuracy.
• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics
• Ability to work with people and teams of diversified / different priorities

Qualifications

Commerce Graduate