Lead Analyst - BI, Reporting and Data Visualization 4C

1401 Genpact India Pvt. Ltd.; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact Bengaluru invites applications for Lead Data Analyst – Process Mining. You will implement Celonis-based process mining, transform ERP data, and drive process improvements across industries.

You will lead a technical team, coordinate with stakeholders, and ensure robust data pipelines. The role requires deep expertise in process mining, SQL, and data visualization, with strong communication and problem-solving skills.

Qualifications

• Minimum 5 years of experience as a Data Engineer/Analytics.
• Experience in SQL and relational databases; strong query authoring.
• Hands-on experience with Celonis Process Mining.
• Strong communication with business stakeholders and vendor teams.
• Understanding ERP data structures (SAP, Oracle) and process mapping.

Responsibilities

• Lead the data engineering and analytics team, allocating work and removing blockers.
• Apply analytics to drive process improvement projects and initiatives.
• Maintain knowledge of the Process Mining platform and document procedures.
• Coordinate with data engineers, analytics platform teams, and business users.
• Collect, clean, and transform data from ERP systems (SAP, Oracle).
• Build event logs using process mining structures (case ID, activity, timestamp).
• Analyze process execution data to identify bottlenecks and rework loops.
• Optimize data pipelines for performance and reliability.

Skills

Process Mining

SQL

Data Visualization

Stakeholder Communication

Education

BE/BTech or MS/MTech

Tools

Celonis

Tableau

Qlik

SAP

Oracle

Job description

Lead Analyst - BI, Reporting and Data Visualization Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Ready to shape the future of work? At Genpact, we don’t just adapt to change- we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Lead Data Analyst – Process Mining. The ideal candidate should be involved in Process Mining (Celonis) implementation projects with process data of varying degrees of complexity and for customers across industries. You are responsible for making digital business processes transparent and harmonizing our customers' data flow by using Process Mining Technology and applying data extraction and transformation.

Responsibilities

• Lead the technical team of Data Engineers and Analysts through work allocation and resolving any blockers for the team
• Apply analytics and modelling to own and actively drive process improvement projects and initiatives within the related function.
• Maintain expert knowledge on the Process Mining platform by drafting documentation on technical procedures and processes.
• Serve as a liaison for the data engineer, analytics platform, and business user and support ongoing transition and reorganization activities.
• Collecting, cleaning, and transforming data from ERP systems (e.g., SAP ECC/S4HANA, Oracle).
• Building event logs following the process mining structure (case ID, activity, timestamp, and attributes).
• Work with senior team members to analyze process execution data and identify bottlenecks, rework loops, or compliance gaps.
• Familiarity with SAP or any ERP data structure (e.g., orders, invoices, goods receipts) is an advantage.
• Awareness of BPMN 2.0 process modeling or business process mapping.
• Experience in optimizing the performance of data pipelines.
• Analyze process data to identify inefficiencies and recommend improvements.
• Well versed with latest AI capabilities for Process Mining Business / Soft skills

Qualifications / Skills

• Deep technical expertise and implementation execution on best practices of process mining
• Communicating directly with business stakeholders, other vendor teams and larger ecosystem to identify the success factors for ensuring successful implementation of Process Mining tools (Celonis)
• Understanding the business requirements thoroughly to identify the technical requirements
• Taking Initiative (Resourcefulness) and asking clarifying questions to ensure the build is robust and designed on best practices
• Focusing on Performance (Ensures Accountability, Delivers consistent results)
• Set accountability with junior team members to own their Build

Qualifications we seek in you!

• Must have a minimum 5 years of experience as a Data Engineer/analytics, Experience in working SQL and relational databases, query authoring (SQL)

Preferred qualifications

• BE/BTech (or MS/MTech) degree or equivalent, Computer Science/ Mathematics/ Physics or related
• Good to have hands‑on experience with both Celonis
• Strong communications skills to enable interaction with all levels and departments within the organization
• Proven analytic skills, including mining, evaluation, analysis, and visualization
• Strong skills in industry standard tools/platforms for data analytics and visualization such as R, SQL, Tableau, Qlik, Process Mining, or comparable tools
• Previous work experience in ERP (SAP ECC / S4 HANA / Oracle Cloud / Oracle EBS R12) with strong process understanding knowledge

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Job Location - Job Type Regular Master Skill List - BI, Reporting and Data Visualization Remote Type - Hybrid Work Shift - Day Job (India)

Additional Job Location - Job Type Regular

Required Skills

Process Mining, SQL Database Management Language English Language Proficiency - Upper Intermediate - B2

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

We are an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you’ll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.