LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Technologies; Hyderabad; On-site; INR 1,523,000 - 1,825,000; Full time

Job summary

Wipro Technologies in Hyderabad is seeking a Senior Lead Administrator (Contract) with 8+ years of IT experience to manage complex integrations, ITSM and CSM implementations. You will triage critical incidents, monitor SLAs, and drive improvements across the platform.

The role requires hands-on leadership, disaster recovery planning, and proactive stakeholder communication to ensure reliable, secure services for clients.

Qualifications

• 8+ years of IT experience.
• Hands-on with complex integrations and ITSM/CSM.
• Strong focus on incident resolution and service quality.

Responsibilities

• Triaging and resolving high-priority incidents with root-cause analysis.
• SLA monitoring and proactive escalation across tech areas.
• Analyze performance data to optimize system efficiency.
• Propose and implement improvements with tech teams.
• Perform security controls and disaster-recovery drills.
• Prepare reports for weekly/monthly service reviews.
• Collaborate with team to close tickets and fulfill requests.
• Contribute to SOPs and knowledge base updates.

Skills

ITSM

CSM

ServiceNow

Job description

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

Posting Start Date: 8/26/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Rate :- 150K/M

Location :- HYD

exp :- 8+ years

Sr. Lead Developer with hands-on experience in complex integrations, ITSM and CSM.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

ServiceNow - SaaS.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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