LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Technologies; Bengaluru; On-site; INR 1,100,000 - 1,560,000; Full time

Job summary

Wipro Limited is seeking a Lead Administrator L1 (Contract) to resolve high-priority incidents, monitor SLA compliance, and optimize system performance from Bengaluru. The role requires 8+ years of hands-on Cisco Routing and Switching experience.

You will coordinate with internal and external stakeholders for deployments and migrations, contribute to knowledge base, and support disaster recovery exercises while ensuring security and reliability of critical infrastructure.

Qualifications

• Cisco Routing and Switching expertise.
• 5-8+ years of relevant industry experience.
• Strong communication and collaboration skills.

Responsibilities

• Triaging and resolution of high-priority incident tickets with advanced troubleshooting.
• SLA monitoring and proactive escalation management.
• Analyse system performance data and support capacity planning.
• Implement improvements and coordinate with technical teams.
• Handle disaster recovery planning, security assessments and controls.
• Report performance and issues in service reviews and engage stakeholders.
• Collaborate with team members to resolve tickets and requests.
• Update SOPs and knowledge articles for future ticket resolution.

Skills

Cisco Routing and Switching

Job description

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Rate :- 110K/M

exp :- 8+ years

Cisco_R&S Enterprise Implementation and Migration L3

Preferred locations: BLR, Pune and Gurgaon

Role & Responsibilities

• The NCE delivers the technologies, solutions and services which customers need to expertly manage their networks.
• Handle multiple customers for implementation and migration needs remotely or onsite.
• Takes ownership of task/project implementation /migration for assigned engagements.
• Implement new techniques and methodologies applied in customer delivery and share lessons learned with the broader team.
• Builds and/or reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, implementation / Change Management Plans.
• Builds and/or use test environments as required to resolve sophisticated problems compatibility issues.
• You will be part of Cisco's CX (Customer Experience) Organization. You will work very closely with our HTOM,
• HTTS/TAC CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this engagement.
• Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the optimization /strategy/deployment of Cisco services and solutions.

Technical Expertise: Routing and Switching (Catalyst 9k):

• Basics: Understanding of IP/TCP networking, Routing, Switching and security concepts.
• Products: Understanding of below Cisco products but not limited to, Cisco Catalyst 9k, Cisco Catalyst 2k, 3k, 4k and 6k product families
• ENT Routing & Switching: Should have Knowledge on Routing and switching Technologies like IGP, OSPF, EGP, BGP, STP, RSTP, VTP, VSS, MSTP, LACP, VLAN
• Significant practical experience in installation, configuration, migration and troubleshooting issues across networking equipment.
• In-depth exposure on Cisco Cat 9K family from installation, commissioning, configuration (Mandatory)
• Basis Understanding and experience in Cisco switching platforms is Must.
• Updating Network equipment to the latest firmware releases.
• Identifying and replacing faulty network hardware components when required.
• Reporting configuration, network and project status to key stakeholders.
• Strong knowledge in Routing and Switching technology such as BGP, OSPF, VPC, Multicast, STP, RSTP, MSTP, NAT,
• PBR, HSRP
• Excellent communication and co-ordination skills within technology community.
• Excellent problem analysis and solving skill applying creativity, innovation and thinking out of the box approach
• when dealing with challenges.
• Able to work under high pressure in a challenging environment.

Mandatory Skills: Cisco Routing and Switching.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.