LEAD ADMINISTRATOR L1

Wipro; Maharashtra; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Wipro is seeking an experienced IT operations professional to resolve high-priority incidents through advanced troubleshooting and to ensure SLA compliance. The role involves analyzing system performance trends and creating mitigation measures in collaboration with internal and external stakeholders.

The candidate will monitor SLAs, support capacity planning, and contribute to knowledge bases while driving continuous improvements.

Qualifications

• Experience with Netapp Storage technologies.
• Strong incident management and root cause analysis skills.
• Experience across IT operations and service delivery processes.

Responsibilities

• Triaging and resolving high-priority incident tickets (P2) with advanced troubleshooting and RCA.
• Monitor SLAs across technology domains and escalate proactively as needed.
• Analyze system performance data and coordinate capacity planning initiatives.
• Implement system improvements and evaluate new tools with technical teams.
• Support disaster recovery activities and ensure security/compliance controls.
• Prepare reports for weekly/monthly service reviews and communicate with stakeholders.
• Collaborate with team members to clear tickets and requests.
• Contribute to SOPs and knowledge articles for future ticket resolution.

Skills

Netapp Storage

Job description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Job description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills:

Netapp Storage.

Experience:

5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.