L4-RECOVERY DEPT-NE-AGARTALA-BACL

Bajaj Auto Ltd; Kamrup Metropolitan; In loco; INR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Bajaj Auto Ltd. is seeking a Collections Officer to drive repossession, settlements, and recovery activities for vehicle finance portfolios. The role entails managing a network of agencies, training partners, and achieving daily targets while ensuring compliance with legal requirements.

The position is on-site in India and requires 4+ years in debt collections, knowledge of regulatory norms, and strong negotiation skills to recover accounts efficiently.

Competenze

• Graduation in relevant field; NBFC/banking collections experience preferred.
• Minimum 4 years of work experience in collections/recovery.
• On-site role in Kamrup Metropolitan, Assam, India.

Mansioni

• Repossession and settlement of accounts.
• Manage network of repossession agencies within territory.
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain records within defined business targets.
• Set daily/fortnightly recovery targets and monitor progress.
• Plan field visits to maximize customer coverage and handle complex cases.
• Supervise third‑party recovery agents and ensure compliance with policies.
• Identify accounts needing legal action and oversee the process.
• Ensure adherence to laws and company recovery guidelines.

Conoscenze

Repossession knowledge

Settlement processes

Collections systems

Regulatory compliance

MS Excel

Vendor management

Negotiation

Conflict resolution

Customer empathy

People management

Problem solving

Pressure handling

Formazione

Graduation (B.Com / BBA)

Strumenti

Reporting tools

Descrizione del lavoro

Job Description:

Job Description – Collections Officer

(Unique Job ID)

• Designation: Collections Officer
• Department: Bucket 6+ and write off Collections
• Level: L4
• Employment Type: On-site, Full time
• Reporting Manager Title: Area Collections Manager
• Language: English, Hindi, Local language (preferred)
• Travel: 60-80 km/Day
• Academic Qualification: Graduation (B. Com, BBA or equivalent preferred)
• Work Experience: Minimum 4 years
• Domain Knowledge (Preferable): Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills

• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving

• Pressure-handling

Key Performance Indicators

1. Resposession as per the target set
2. Settlement write of accounts on best effort basis by negotiation
3. Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Additional Role Details

• Work-Schedule: 5 Days/Week and as per the work demand
• Hiring Local/Pan-India Candidates: (Based on company policy)
• Additional Comment (if any)
• Requirement of Personal vehicle and smartphone

Requirements: