L4-Recovery Dept-BH-BHAGALPUR-BACL

Bajaj Auto Limited; Patna; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Bajaj Auto Limited is seeking a Recovery/Repossession Specialist to search and recover 7+ accounts through repossession and settlements with specialized agencies across the assigned territory. You will manage field recovery actions and coordinate legal steps when required.

The role requires building and supervising a network of recovery agencies, ensuring compliance, and achieving set recovery targets while maintaining customer communication and records.

Qualifikationen

• Graduation in commerce or management preferred.
• Minimum 4 years experience in vehicle finance recovery.
• Experience with repossession, settlements, and coordination of legal actions.

Aufgaben

• Repossession and settlement of accounts within territory.
• Manage network of repossession agencies and monitor performance.
• Onboard, train and review recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Maintain ROR within portfolio and meet targets.
• Set daily/fortnightly recovery targets for agencies and ensure follow-ups.
• Coordinate field visits to maximize customer coverage and handle complex cases.
• Oversee third-party agents to ensure adherence to company rules.

Kenntnisse

Customer empathy

Problem solving

Ausbildung

Graduation (B. Com, BBA or equivalent)

Tools

MS Excel

Reporting tools

Jobbeschreibung

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone