L4-MC DMS-CALICUT-KL-BACL

Bajaj Auto Limited; Ernakulam; On-site; INR 320,000 - 520,000; Full time

Job summary

Bajaj Auto Limited in Ernakulam, Kerala is seeking a diligent professional to manage portfolio allocations to vendors, review cases with supervisors, and coordinate with agencies for efficient resolution. The role emphasizes relationship management, multitasking, and target-driven performance in a field-oriented support capacity.

The candidate should have 2+ years of experience in financial services or related domains and a relevant graduate degree (MBA preferred).

Qualifications

• Any Graduate/ P.G./M.B.A. is acceptable.
• Strong multitasking and organizational skills are required.
• Ability to manage vendor relationships and coordinate with agencies.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work according to disposition codes.
• Coordinate with agency resources, plan calls for better resolution, and support agencies on difficult cases.
• Manage receipt books and repo kits allocation, with periodic audits.
• Close agency billing within 60 days of work completion month.
• Ensure prior approvals in repo cases and help agencies manage repo-related issues.
• Handle customer service issues/escalations related to collections and repo.
• Coordinate with legal team for actions against chronic defaulters and deal with enforcement agencies.

Skills

Relationship management

Multitasking

Result oriented

Managing teams

Education

Any Graduate / Postgraduate / MBA

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G./M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
• Managing Teams
• Relationship management
• Result oriented
• Multitasking

KEY PERFORMANCE AREA

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance

SKILL SET REQUIRED

DESCRIPTION

ROLE PROFILE/JOB RESPONSIBILITIES

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.