L2 Senior Support Engineer

New Era Solutions; India; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading IT services company in India is seeking an experienced L2 Senior Support Engineer. The successful candidate will be responsible for handling network support activities and resolving issues related to enterprise infrastructure. Key responsibilities include troubleshooting routing, switching, and wireless network issues, supporting enterprise operations, and collaborating with internal teams to ensure reliable service availability. Strong hands-on experience in network technologies is essential for this role.

Qualifications

• Strong hands-on experience in network technologies.
• Ability to work closely with internal teams for high service availability.
• Expertise in troubleshooting network-related incidents.

Responsibilities

• Handle L2-level network support activities and incident resolution.
• Troubleshoot issues related to routing, switching, and wireless networks.
• Support enterprise infrastructure operations and ensure minimal downtime.
• Work closely with other support teams to resolve complex issues.
• Follow support processes and ensure timely issue resolution.

Skills

Routing

Switching

Wireless

Job description

Job Description:
We are looking for an experienced L2 Senior Support Engineer who will be responsible for handling network support activities and resolving issues related to enterprise infrastructure. The candidate will play a key role in troubleshooting, analyzing, and resolving network-related incidents to ensure stable and reliable operations across the organization.
This role requires strong hands‑on experience in network technologies and the ability to work closely with internal teams to maintain high service availability.

Roles & Responsibilities:

• Handle L2-level network support activities and incident resolution.
• Troubleshoot issues related to routing, switching, and wireless networks.
• Support enterprise infrastructure operations and ensure minimal downtime.
• Work closely with other support teams to resolve complex issues.
• Follow support processes and ensure timely issue resolution.

Mandatory Skills:
Routing
Switching
Wireless

Good to Have:
Security knowledge