L2 Cloud Operations Senior Engineer

Vodafone Group Plc; Bengaluru; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Vodafone Group Plc's VOIS Bangalore seeks an experienced Cloud Operations Specialist to manage and support cloud platforms powering core network services across multiple markets. You will work with VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson CNIS to ensure reliability and performance.

The role requires strong incident, change and problem management, deep technical troubleshooting, and collaboration with engineering, design and vendor teams in a fast-paced, multi-market environment.

Qualifications

• Strong CNIS expertise and cloud operations experience.
• Minimum 3 years in system administration and CNIS-based cloud ops.
• Fluency in English with ability to work across markets.

Responsibilities

• Manage and support cloud platforms including CNIS and VMware stack.
• Operate and maintain cloud environments supporting virtualised network functions.
• Coordinate incident, change and problem management across vendors.

Skills

CNIS expertise

Cloud operations

Incident management

Change management

Stakeholder management

Tools

Ericsson CNIS

VMware vSphere

VMware Tanzu

VMware NSX

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Cloud Operations Specialist to join the Cloud Operations team in Bangalore. This role is responsible for the operational management, support, and lifecycle maintenance of cloud environments used to virtualise network functions within Vodafone’s core network. The position offers the opportunity to work across multiple markets and technologies, including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS), while collaborating closely with engineering, design, and vendor teams.

What you’ll do

• Manage and support cloud platforms including VMware vSphere, VMware Tanzu, VMware NSX, and Ericsson Cloud Native Infrastructure Solution (CNIS).
• Operate and maintain cloud environments that support virtualised network functions across multiple markets.
• Troubleshoot critical incidents, perform fault isolation, and coordinate incident management activities to ensure service stability.
• Implement security policies and remediate platform vulnerabilities in accordance with organisational standards and industry best practices.
• Coordinate and support change management, fault management, problem management, and service request processes.
• Evaluate platform releases, firmware updates, patches, and enhancements while planning and coordinating implementation activities.
• Plan and execute lifecycle management activities across diverse cloud infrastructure environments.
• Collaborate with design teams, engineering teams, vendors, and internal customers to ensure operational alignment and continuous improvement.
• Build and maintain effective stakeholder relationships across markets and technology domains.
• Organise and prioritise operational activities to meet deadlines while maintaining a strategic, multi-market outlook.

Who you are

• Strong expertise in Ericsson Cloud Native Infrastructure Solution (CNIS).
• Solid experience with VMware technologies including vSphere, Tanzu, and NSX.
• Strong understanding of storage technologies, SAN environments, and network architectures.
• Minimum of 3 years’ experience in system administration and cloud operations using Ericsson CNIS.
• Experience in incident, change, and problem management within complex multi-vendor environments.
• Strong analytical and troubleshooting skills with the ability to manage critical operational situations.
• Collaborative team player with excellent stakeholder management capabilities.
• Strong aptitude for learning emerging technologies and operational methodologies.
• Ability to work effectively under pressure and during service-impacting incidents.
• Excellent critical thinking, organisational, and time management skills.
• Fluency in English.

What's in it for you

• Opportunity to work on business-critical cloud platforms supporting core network services.
• Exposure to multi-market cloud operations within a large global telecommunications environment.
• Collaboration with cross-functional engineering, design, and vendor teams.
• Involvement in platform transformation, lifecycle management, security improvements, and operational excellence initiatives.
• A dynamic environment that encourages knowledge sharing, innovation, and continuous learning.

What skills you will learn

• Advanced cloud infrastructure operations and lifecycle management practices.
• Cloud-native platform administration using Ericsson CNIS.
• VMware ecosystem expertise across virtualisation, networking, and container platforms.
• Enterprise-scale incident, problem, and change management methodologies.
• Security governance, vulnerability remediation, and operational resilience practices.
• Stakeholder management and cross-market collaboration within a global technology environment.
• Strategic planning and execution of large-scale platform upgrades and transformation initiatives.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.