L2 Application Support Engineer - Java and SQL

Citigroup; Pune District; Presencial; INR 800.000 - 1.400.000; Jornada completa

Descripción de la vacante

Citi in Pune, India seeks an Apps Support Intmd Analyst to provide technical and business support for Citi applications, resolving issues and coordinating with tech partners. You will build a comprehensive understanding of apps support, participate in disaster recovery testing, and help with application releases and post-release checks.

Strong Unix/Scripting, SQL, and knowledge of banking domain are expected.

Formación

• 4-9 years of experience.
• Technical skills
• UNIX Shell scripting
• Database – Oracles/ORAAS, SQL
• Basic OOPS Concepts in Java
• Deployment – Scripting or Tool knowledge (uDeploy/Light Speed Enterprises)
• Scheduler (Autosys Preferred) knowledge
• Monitoring Tool (ITRS/Splunk/AppDynamics/ELK/Grafana)
• Knowledge/Experience: Rich experience in Banking Domain
• Knowledge of software development best practices and documentation.
• Knowledge/ experience of problem Management/Issue Tracking and Reporting using Tools
• Basic Knowledge of devops tools (GitHub, TeamCity, Ansible, Docker/Kubernetes, uDeploy/Harness) is advantageous

Responsabilidades

• Provides technical and business support for Citi applications users.
• Field issues and queries, offers short-term resolutions and works with tech partners for remediation.
• Develops understanding of apps support integration to achieve business goals.
• Acts as liaison between users/traders and internal tech groups/vendors.
• Participates in disaster recovery testing and application releases.

Conocimientos

Unix Shell

SQL

Java basics

Autosys

ITRS

Splunk

Docker

Kubernetes

Educación

Bachelor’s degree

Herramientas

GitHub

TeamCity

Ansible

Docker

Kubernetes

uDeploy

Descripción del empleo

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.

• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors

• Participates in disaster recovery testing

• Participate in application releases, from development, testing and deployment into production.

• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

• Considers implications of the application of technology to the current environment.

• Analyzes applications to identify risks, vulnerabilities and security issues.

• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

• Exchanges ideas and information

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Performs other duties and functions as assigned in a concise and logical manner.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-9 years of experience.

• Technical skills

• UNIX Shell scripting

• Database – Oracles/ORAAS, SQL

• Basic OOPS Concepts in Java

• Deployment – Scripting or Tool knowledge (uDeploy/Light Speed Enterprises)

• Scheduler (Autosys Preferred) knowledge

• Monitoring Tool (ITRS/Splunk/AppDynamics/ELK/Grafana)

• Knowledge/Experience:

• Rich experience in Banking Domain

• Knowledge of software development best practices and documentation.

• Knowledge/ experience of problem Management/Issue Tracking and Reporting using Tools

• Basic Knowledge of devops tools (GitHub, TeamCity, Ansible, Docker/Kubernetes, uDeploy/Harness) is advantageous

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm).

View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.