L1 Tech Support - Pune

Consolidated Analytics, Inc.; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Consolidated Analytics is seeking an IT Tech Support Engineer in Pune, India, to provide L1 technical support for Office 365, MS Teams, Windows, Azure, and Active Directory. You will troubleshoot hardware/software faults, diagnose network issues, and assist with application rollouts.

The role requires strong customer focus, effective multi-ticket management, and flexibility to work outside standard hours to minimize end-user disruption. A bachelor's degree or equivalent experience is preferred.

Qualifications

• Bachelor's degree in computer sciences, technology, degree, or relevant experience.
• Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11.
• Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix.

Responsibilities

• Be the first point of contact for all IT & Technical queries.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Should be well versant with network connectivity testing tools and identify issues.
• Repair a fault or set up a system following diagrams and written instructions.
• Support the rollout of new computer applications.
• Respond to service incidents within the times specified in any SLA.
• Provide technical support on O365 based applications and Portal administration.
• Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
• Use remote support tools to manage remote systems and desktops.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Set up new users' accounts and profiles and deal with password issues.
• Work assiduously on a task until completion (or referral to third parties, where appropriate).
• Prioritize and manage many open cases at one time.
• Identify and correct or advise on operational issues with end users' computer systems.
• Provide basic software training and advice to end-users.
• Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
• Perform all duties and responsibilities in line with current security procedures.
• Work flexibly - recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
• Carry out any other reasonable request within the capability of the job
• Other duties as assigned

Skills

Office 365

MS Teams

Windows

Azure Cloud

Active Directory

LAN

VDI Applications

Remote Desktop Technologies

Citrix

Workspot

Education

Bachelor's degree in computer sciences, technology, degree, or relevant experience

Tools

Remote Desktop Technologies like Workspot

Citrix

Job description

The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.

RESPONSIBILITIES:

• Be the first point of contact for all IT & Technical queries.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Should be well versant with network connectivity testing tools and identify issues.
• Repair a fault or set up a system following diagrams and written instructions.
• Support the rollout of new computer applications.
• Respond to service incidents within the times specified in any Service Level Agreement (SLA).
• Provide technical support on O365 based applications and Portal administration.
• Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
• Use remote support tools to manage remote systems and desktops.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Set up new users' accounts and profiles and deal with password issues.
• Work assiduously on a task until completion (or referral to third parties, where appropriate).
• Prioritize and manage many open cases at one time.
• Identify and correct or advise on operational issues with end users' computer systems.
• Provide basic software training and advice to end-users.
• Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
• Perform all duties and responsibilities in line with current security procedures.
• Work flexibly - recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
• Carry out any other reasonable request within the capability of the job
• Other duties as assigned

QUALIFICATIONS:

Required Education and Experience:

• Bachelor's degree in computer sciences, Technology, degree, or relevant experience
• Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11,
• Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix

COMPETENCIES:

• 1. Technical Capacity
• 2. Ethical Conduct
• 4. Personal Effectiveness/Credibility

Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.

Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.

What sets us apart?

We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision‑making at scale. Across the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.

Core Services

• Mortgage Due Diligence
• Property Valuation + Analytics
• Mortgage Fulfillment (Origination and Servicing)
• Default Services (Claims, REO, Rental Management)
• Risk + Compliance Advisory
• Business Process Solutions (BPS)

Our Evolution

Over the past decade, we've strategically acquired and integrated best‑in‑class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and RealInfo into a unified platform designed to meet the demands of today’s dynamic market.

We're not just a vendor, we're a partner built for transformation.

Careers

We're always hiring talented professionals who want to grow, lead, and win.