L1 Tech Support Professional

Dmacq Software; Mumbai; On-site; INR 480,000 - 600,000; Full time

Job summary

dMACQ is seeking a customer-focused Technical Support Specialist in Mumbai to assist users of the dMACQ DMS software. You will handle tickets, guide configuration setups, and ensure successful deployments.

The role requires 1–3 years in technical support, strong SQL knowledge, and a collaborative mindset to document issues and contribute to product improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• 1 to 3 years of experience in technical support or a related role.
• Strong understanding of SQL and software configuration best practices.

Responsibilities

• Respond to and resolve customer support tickets related to the dMACQ DMS software.
• Assist clients with software setup and configurations for successful implementation.
• Perform SQL migrations and data imports to meet business requirements.
• Troubleshoot basic technical issues and escalate complex problems to higher-level support teams.
• Document and analyze recurring issues to support ongoing product enhancements.

Skills

SQL

Software Configuration

Customer Support

Troubleshooting

Data Migration

Communication

Problem-Solving

Team Collaboration

Technical Documentation

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

About Us:

dMACQ, a software tech company, is a leader in workplace digitization solutions, offering organizations a secure, intelligent information management platform. Trusted by over 300 customers worldwide, including industry giants like Adidas, Tata AMC, Sony, ThyssenKrupp, SBI Mutual Fund and IDFC First Bank, dMACQ provides an end-to-end suite for Enterprise Document Management, Enterprise Workflow, and Digital Transformation.

Leveraging cutting-edge technologies such as AI, Machine Learning, and Robotic Process Automation, dMACQ enhances workplace efficiency while reducing the need for manual intervention.

Responsibilities:

• Respond to and resolve customer support tickets related to the dMACQ DMS software.
• Assist clients with software setup and configurations for successful implementation.
• Perform SQL migrations and data imports to meet business requirements.
• Troubleshoot basic technical issues and escalate complex problems to higher-level support teams.
• Document and analyze recurring issues to support ongoing product enhancements.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field (preferred).
• 1 to 3 years of experience in technical support or a related role.
• Strong understanding of SQL and software configuration best practices.

Required Skills:

• SQL
• Software Configuration
• Customer Support
• Troubleshooting
• Data Migration
• Communication
• Problem-Solving
• Team Collaboration
• Technical Documentation

Nice-to-Have Skills:

• Knowledge of dMACQ DMS software
• Basic scripting (Python, Shell scripting)
• Familiarity with B2B enterprise solutions
• ITIL or similar certification
• Experience with SaaS platforms