L1 Security Engineer

Hewlett Packard Enterprise; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a L1 Security Engineer to support hybrid IT environments from Bengaluru, with an average 2 days per week in office. You will resolve technical issues, respond to inquiries, and proactively prevent problems while collaborating with sales pursuit and internal teams. Strong IAM/PAM knowledge and ITIL familiarity are required.

The role emphasizes customer service, documentation of solutions, and mentoring of junior staff in a fast-paced, global environment.

Qualifications

• Bachelor’s or higher degree; 3–5 years in relevant technologies and customer environments.
• Proven troubleshooting experience in a technical environment and strong problem solving.
• Excellent verbal and written communication; ability to document and mentor others.

Responsibilities

• Resolve technical issues (hardware and software) from internal/external users and contact channels.
• Respond to questions on features, specifications and repairs based on entitlement and warranties.
• Proactively assist to avoid or reduce problem occurrences and lead escalation when needed.
• Lead resolution activities with escalated customers and mentor new agents.
• Document solutions for future use and contribute to knowledge bases.

Skills

IAM/PAM

Troubleshooting

ITIL

Analytical skills

Written communication

Customer service

Mentoring

Remote support

Team leadership

Education

BA/BS or equivalent

Associate degree

Tools

CyberArk

PAM360

Job description

L1 Security Engineer

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you

What you will do

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
• Review and may resolve complex business issues.
• Excellent communication skills. Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
• Partners frequently with theSales Pursuit team.

What you need to bring

Education and Experience Required

Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred. 3-5 years experience in relevant technologies and customer environments. Relevant industry qualification where applicable.

Knowledge and Skills

• Excellent verbal and written communication skills in language to be supported.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Partners frequently with theSales Pursuit team.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
• Candidateis expected to have working knowledge on IAM/PAM lke CyberArk, PAM360. Ability to work with internal & external customersAdmin activities of the tool like upgrade, troubleshooting issues, health checks, proactive monitoringProved track record of handling complex issuesShould be open to work in shiftsShould be having good written & verbal communication skills

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.