L1 Engineer- FMS

D-Tech Solution integrators private Limited; Bharuch District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A technology solutions company in Bharuch is seeking a skilled technician to diagnose and resolve hardware and software issues. The ideal candidate will provide technical assistance on-site, handle user requests, and manage helpdesk tickets efficiently. Responsibilities include troubleshooting LAN, printers, and operating systems. Candidates must possess hands-on experience in IT support and ensure customer satisfaction through timely resolution of issues.

Qualifications

• Must possess hands-on experience in IT troubleshooting.
• Ability to format, install, and upgrade equipment as needed.
• Should be able to handle user requests and close tickets timely.

Responsibilities

• Diagnose and resolve hardware/software issues reported by users.
• Provide technical assistance for operating system issues.
• Manage helpdesk tickets and ensure customer satisfaction.

Skills

Hardware troubleshooting

Software troubleshooting

Customer satisfaction

LAN configuration

Job description

Job Location : Dahej, District: Bharuch

Objective

The role aims to diagnose and resolve technical issues with hardware and software system through installation, upgradation and maintenance of IT peripherals.

Job Description

• Key holder must be able to identify, diagnose and resolve Hardware, Software, Printer, Scanner and LAN related issues reported by users.
• Provide technical assistance to the clients regarding any operating system issues.
• He must keep himself available at on-site as per the requirements.
• He must possess hand on experience on formatting, installing and upgrading equipment as needed
• Addressing user requests and close the complaints/tickets on timely with customer satisfaction.
• Update and close all the helpdesk tickets after completion of call/complaint which are assigned to him.
• Must be able to understand the problem reported by the users before start working on any issues.