L 1 - Support Professional

Navviti Consulting; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Navviti Consulting is seeking an L1 - Support professional to assist consumers with technical troubles spanning hardware, software, and navigation of technology. The role involves front-end client interaction, incident management, and coordinating with IT teams to restore services.

You will communicate status updates to executives and business partners and may be required to travel as needed. The ideal candidate has strong communication skills, can work with problem owners and SMEs, and is

Qualifications

• Excellent oral and written communication skills.
• Ability to coordinate with executives, SMEs and vendors.
• Willingness to travel as required.

Responsibilities

• Be the first point of contact for issues in a front-end client-facing role.
• Handle end-to-end incident management and restoration.
• Escalate outages to specialized engineering and keep stakeholders informed.

Skills

Communication skills

Incident management

Client facing

Education

BE/BTech (CS/IS)

BCA

Job description

Job Description

We are looking for L1 - Support person who can assists consumers experiencing technical trouble ranging from hardware and software issues to the navigation of the technology itself.

Desired Candidate Profile:

• Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end users, technical subject matter experts and vendors
• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalce IT service outages to specialize engineering
• Performing end-to-end incident management. Responsible for time critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.
• Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process.
• Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.
• Should be willing to travel

Qualifications:

• BE/BTech (CS/IS) or BCA (No % Criteria)

Responsibilities:

• Selected candidates would be trained and will work in a front end client facing role and would be the first point of contact for any issues,

Skills:

• Must have excellent oral and written communication skills