KYC Senior Analyst - Markets- C11

Citibank (Switzerland) AG; Mumbai; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Mumbai, India, invites applications for a Senior KYC Analyst (Markets). The role oversees periodic KYC refreshes for EMEA clients, handling complex records and driving process improvements. You will mentor junior analysts and collaborate with stakeholders to deliver accurate KYC outcomes.

You should have senior KYC/AML experience, strong communication and analytics, and a proactive, client-focused mindset. CAMS is a plus; a Finance/Business degree is preferred.

Qualifications

• Bachelor’s degree in Finance, Business, or related field; CAMS is a plus.
• Senior KYC/AML experience with a focus on the EMEA region.
• Excellent communication and analytical abilities; mentoring capability.
• Strong client focus and proactive issue-resolution mindset.

Responsibilities

• Periodic KYC refresh management for EMEA clients from end-to-end.
• Handle complex KYC records as subject matter expert.
• Mentor and train junior KYC analysts to ensure quality output.
• Drive process improvements across the KYC workflow.
• Manage client relationships and address inquiries to prevent escalations.
• Support Team Lead on ad-hoc projects and escalations.

Skills

KYC/AML knowledge

EMEA experience

Communication

Analytical skills

Leadership and training

Client focus

Teamwork

Proactive attitude

Education

Bachelor's degree in Finance/Business

CAMS certification (preferred)

Tools

AI tools familiarity

Job description

## KYC Senior Analyst - Markets- C11Apply: Hybrid: Mumbai Maharashtra India: Full time: Posted Today: 26992083We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience.## Key Responsibilities* **Periodic Refresh Management:** Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews.* **Complex Case Management:** Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases.* **Team Mentorship and Training:** Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team.* **Process Improvement:** Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process.* **Client Management:** Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations.* **Quality Assurance and Escalation Management:** Ensure that all KYC records meet the highest quality standards and regulatory requirements. Handle any potential escalations with professionalism and efficiency.* **Support Team Leadership:** Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.## Qualifications and Skills* **Experience:** Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region.* **KYC/AML Knowledge:** In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions.* **Communication:** Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders.* **Analytical Skills:** Strong analytical and problem-solving skills with the ability to work on complex KYC cases.* **Leadership and Training:** Demonstrated ability to train and mentor junior team members.* **Client Focus:** A strong commitment to delivering excellent client service and managing client relationships effectively.* **Teamwork:** Ability to work collaboratively in a team environment and support team objectives.* **Proactive Attitude:** A proactive approach to identifying and resolving issues, with a focus on continuous improvement.* **Education:** A bachelor's degree in Finance, Business, or a related field is preferred. Professional certifications such as CAMS are a plus.## Preferred Qualifications* **Certifications:** Professional certification such as CAMS (Certified Anti-Money Laundering Specialist) is highly preferred.* **Language Skills:** Proficiency in a foreign language relevant to the EMEA region is a significant advantage.* **Technical Skills:** Familiarity with AI tools and their application in enhancing KYC processes is a plus.* **Education:** A bachelor's degree in Finance, Business, or a related field.------------------------------------------------------## **Job Family Group:**Operations - Services------------------------------------------------------## **Job Family:**Business KYC------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Most Relevant Skills**Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*