KYC Operations Manager

Citi; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Citi is seeking a KYC Operations Manager in Pune District, Maharashtra, to provide leadership for a team focused on Anti-Money Laundering (AML). This role involves managing KYC operations, ensuring compliance with regulatory standards, and enhancing the client onboarding experience.

The ideal candidate will have 5-8 years of relevant experience and a Bachelor's degree. Excellent people management skills are crucial for success in this full-time position at Citi.

Qualifications

• 5-8 years of experience in compliance or AML operations.
• Ability to operate with limited supervision.
• Strong communication and leadership skills.

Responsibilities

• Manage and lead KYC operations according to Citi compliance policies.
• Perform program management of existing BAU processes.
• Ensure team service level standards are met.

Skills

Team management

Anti-Money Laundering (AML)

Process improvement

Quality control

Education

Bachelor’s degree/University degree or equivalent experience

Job description

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members
• Ability to manage teams
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications

• 5-8 years of experience

Education

• Bachelor’s degree/University degree or equivalent experience

Job Details

Job Family Group: Operations - Services

Job Family: Business KYC

Time Type: Full time

EEO Statement

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