KYC Operations Analyst 2 - C10 - MUMBAI

Citi; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Citi in Mumbai is seeking a KYC Operations professional to execute and complete KYC records with rigorous quality control within defined SLAs. You will review work in progress, provide feedback, and act as an expediter for escalations while coordinating with relationship teams to ensure timely service delivery.

You will monitor the workflow, resolve performance or quality issues, and participate in calibration sessions to standardize knowledge across checkers, driving continuous improvement in

Qualifications

• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
• Experience with KYC principles, banking compliance, and policy requirements.
• Ability to learn new software systems and work under pressure.

Responsibilities

• Execute and complete KYC Records with quality control within SLA.
• Check assigned KYC records and capture rejection reasons in workflow tool.
• Meet daily with the team to review WIP KYC records and provide feedback.
• Act as expediter for first-level escalations in KYC Ops.
• Coordinate with relationship teams to ensure timely service delivery.
• Monitor workflow database to ensure timely completion of KYC activities.
• Resolve performance or quality issues, escalate as needed.
• Identify and resolve execution risks, escalate to RM/Compliance as needed.
• Conduct calibration sessions to standardize knowledge across Checkers.
• Review feedback from Compliance/Quality to drive improvements.
• Review PEQR findings and maintain 90% quality monthly.
• Keep KYC workflow tool up to date with accurate status and commentary.
• Liaise with Local Compliance on new or changing local requirements.
• Track KYC documentation completion to minimize past dues.

Skills

KYC

Quality control

SLA adherence

Expediter

Calibration

Education

University degree

Tools

Workflow tool

Job description

Responsibilities:

• Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
• Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
• Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
• Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
• Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
• Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
• Resolve any issues in performance or in quality of KYC records and escalated to Team Lead / Operations Head wherever necessary
• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
• Conduct calibration sessions to standardize knowledge across Checkers
• Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
• Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
• As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
• Monitor and track KYC documentation completion to ensure minimal past dues

Knowledge/Experience:

• 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• Good command of reading and writing English.
• Good PC skills with ability to pick up new software systems.
• Co-operative, proactive with high sense of responsibility & teamwork
• Ability to work under pressure and in a volatile environment
• Attention to details with high accuracy in work; Strive for process improvement.
• Display the ability to prioritize effectively to meet routine processing deadlines
• Flexible enough to work as per Business timings.
• ACAMS certified (an advantage)

Qualifications:

• University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.

Skills:

• Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
• The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
• Strong analytical skills and time management skills, excellent attention to details
• Excellent written and verbal communication skills and aptitude in communicating with senior management
• Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
• Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
• Ability to work well under pressure and tight time frames
• Pro-active, flexible, have good organizational skills and must be team player.
• Ability to work in a dynamic environment

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

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