Key Account Manager - Payment Gateways - Mumbai

Paytm Payments Services; Mumbai; On-site; INR 2,400,000 - 4,800,000; Full time

Job summary

Paytm Payments Services is seeking a dynamic Key Account Manager for the Education vertical to acquire and manage large education accounts. You will lead end-to-end sales, map solutions, and collaborate with product, operations, and technology teams to deliver tailored Paytm payment solutions.

You will drive upsell/cross-sell of Paytm products, build senior stakeholder relationships, and monitor growth opportunities within the education sector.

Qualifications

• Bachelor’s/master’s degree in Business, Finance, or related field.
• 5+ years of experience in Enterprise Sales / Hunting / Key Account Management, preferably in Payments, Fintech, BFSI, or Education technology.
• Proven track record of acquiring and managing enterprise accounts, with strong revenue delivery.
• Excellent communication, negotiation, and presentation skills for CFO-level engagement.
• Strong business development mindset with data-driven decision-making ability.
• Problem-solving and consultative selling approach.

Responsibilities

• Hunting & Sales: Building a strong pipeline and acquiring new enterprise education accounts.
• Account Management: Growing relationships with key education merchants, driving adoption of Paytm solutions, ensuring satisfaction, and unlocking revenue opportunities.
• Cross-sell & Upsell: Driving penetration of multiple Paytm payment products across acquired education accounts.
• Collaborate with product, operations, and technology teams to deliver customized solutions for education clients.
• Monitor transaction volumes, analyze growth patterns, and identify new opportunities.

Skills

Enterprise sales

Key account management

Negotiation

CFO engagement

Data-driven

Education

Bachelor's/Master's in Business/Finance

Job description

About Paytm Group:

Paytm is India’s leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers commerce services through advertising and Paytm Mini app store. Leveraging this ecosystem, the company also offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Paytm Payments Services (PPSL):

PPSL enables thousands of online merchants to offer a world-class, frictionless payment experience to their customers. We are present across large enterprises and startups, including well-known unicorns. We strive to take payments beyond an enabler to a driver of revenue and growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI, and this team is responsible for growing penetration of Paytm’s PA–PG business across Indian merchants.

About the role:

We are seeking a dynamic Key Account Manager (KAM) – Education Vertical to drive new merchant acquisition (hunting) and manage high-value education accounts. This role combines strategic sales, hunting, and account management, with a focus on acquiring leading educational institutions (schools, colleges, edtech platforms, coaching institutes, universities) and maximizing their adoption of Paytm’s payment solutions.

The KAM will be responsible for:

• Hunting & Sales: Building a strong pipeline and acquiring new enterprise education accounts.
• Account Management: Growing relationships with key education merchants, driving adoption of Paytm solutions, ensuring satisfaction, and unlocking revenue opportunities.
• Cross-sell & Upsell: Driving penetration of multiple Paytm payment products across acquired education accounts.

Expectations/ Requirements:

• Proactively identify, prospect, and acquire new enterprise accounts in the Education vertical (schools, colleges, edtech, universities, coaching institutes).
• Build and manage a portfolio of strategic education merchants for payment gateway solutions.
• Drive the end-to-end sales cycle including lead generation, pitching, solution mapping, negotiations, and closure.
• Build strong stakeholder relationships across acquired accounts.
• Collaborate with product, operations, and technology teams to deliver customized solutions for education clients.
• Monitor transaction volumes, analyze growth patterns, and identify new opportunities.
• Drive upsells and cross-sell of Paytm payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.).
• Ensure client satisfaction through timely issue resolution and proactive engagement.
• Deliver on new merchant acquisition, revenue growth, and retention KPIs.
• Track competition and provide market insights to sharpen Paytm’s Education GTM strategy.

Qualifications & Skills:

• Bachelor’s/master’s degree in Business, Finance, or related field.
• 5+ years of experience in Enterprise Sales / Hunting / Key Account Management, preferably in Payments, Fintech, BFSI, or Education technology.
• Proven track record of acquiring and managing enterprise accounts, with strong revenue delivery.
• Excellent communication, negotiation, and presentation skills for CFO-level engagement.
• Strong business development mindset with data-driven decision-making ability.
• Problem-solving and consultative selling approach.

Skills that will help you succeed in this role:

• High level of drive, initiative, and self-motivation.
• Strong sales & hunting acumen with relationship management skills.
• Ability to take internal and external stakeholders along.
• Understanding of Education ecosystem, technology, and user experience.
• Growth mindset and willingness to experiment & continuously improve.

Why join us:

We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.

Compensation

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!