Key Account Manager | IndiaMart - Mumbai

IndiaMART; Vasai-Virar; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading e-commerce platform in India is seeking a team leader to manage a group of 20-30 members, enhance client retention, and foster strong professional relationships. The ideal candidate will ensure team performance aligns with business goals and support the field sales team to achieve revenue targets. This position involves strategic planning and conducting client meetings to establish long-term engagement.

Responsibilities

• Lead and manage a team of 20‑30 members.
• Strategically plan and forecast client retention targets.
• Build and nurture client relationships.

Job description

Roles & Responsibilities

• Lead and manage a team of 20‑30 members, ensuring high performance and alignment with business goals.
• Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio.
• Build and nurture strong, professional relationships with clients to drive long‑term engagement.
• Hire, train, and retain team members by formulating development plans and addressing their training needs.
• Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty.
• Support the field sales team in meeting revenue and retention targets through structured follow‑ups and timely deal closures.
• Conduct 2, 3 in‑person client meetings daily to strengthen relationships and drive business outcomes.