KAM - Associate - QR - (Bhubaneswar)

Paytm Payments Services; Khordha; On-site; INR 600,000 - 800,000; Full time

Job summary

Paytm Payments Services seeks a proactive Key Account Manager to manage strategic merchant relationships in Odisha. You will drive activation, engagement, and growth, while expanding payment acceptance across UPI, QR, Soundbox, and EDC.

The role emphasizes cross-selling, performance analysis, and strong collaboration with internal teams to deliver targets. The ideal candidate has 1–4 years in KAM or related fields, excellent communication and Excel/CRM skills, and a customer-focused mindset to

Qualifications

• Bachelor's degree required; MBA is an added advantage.
• 1–4 years in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom or FMCG.
• Strong communication, negotiation, and relationship management skills.
• Ability to analyze merchant performance and identify growth opportunities.
• Comfortable working in a target-driven environment.
• Proficient in MS Excel and CRM tools.

Responsibilities

• Manage a portfolio of key merchant accounts and build long-term relationships.
• Drive merchant activation, engagement, and business growth.
• Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.
• Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans, Insurance, and other services.
• Conduct regular business reviews with merchants and recommend growth opportunities.
• Coordinate with internal teams to resolve merchant issues quickly.
• Monitor merchant performance and work to improve retention and reduce churn.
• Track competition and market trends to identify new business opportunities.
• Achieve monthly sales, revenue, and activation targets.

Skills

Key account management

B2B sales

CRM

MS Excel

Education

Bachelor's degree

MBA

Tools

CRM software

MS Excel

Job description

Job Description

Key Account Manager (KAM)

Experience

1–4 Years

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneerof the mobile QR payments revolution in India, Paytm builds technologies that help smallbusinesses with payments and commerce. Paytm’s mission is to serve half a billion Indians andbring them to the mainstream economy with the help of technology.

About the team

QR – QR is one of Paytm‘s business tools to help merchants grow and manage their businessthrough simplicity and data-driven technology.

Role Overview

We are looking for an energetic and customer-focused Key Account Manager to manage andgrow relationships with key merchants. The ideal candidate will be responsible for drivingmerchant engagement, increasing payment acceptance, growing GMV, and identifyingopportunities to cross-sell payment solutions.

Key Responsibilities

• Manage a portfolio of key merchant accounts and build long-term relationships.
• Drive merchant activation, engagement, and business growth.
• Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.
• Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans,Insurance, and other value-added services.
• Conduct regular business reviews with merchants and recommend growth opportunities
• Coordinate with internal teams to resolve merchant issues quickly.
• Monitor merchant performance and work to improve retention and reduce churn.
• Track competition and market trends to identify new business opportunities.
• Achieve monthly sales, revenue, and activation targets.

Eligibility

• Graduate in any discipline (MBA is an added advantage).
• 1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking,Payments, Telecom, or FMCG.
• Strong communication, negotiation, and relationship management skills.
• Ability to analyze merchant performance and identify growth opportunities
• Comfortable working in a target-driven environment.
• Proficient in MS Excel and CRM tools.

Preferred Skills

• Experience in merchant acquiring or digital payments.
• Understanding of UPI, QR, POS/EDC, and Soundbox solutions.
• Excellent problem-solving and stakeholder management skills.

Key Performance Indicators (KPIs)

• GMV Growth
• Merchant Activation
• Active Merchant Rate
• Cross-sell Revenue
• Merchant Retention
• Customer Satisfaction
• Target Achievement

Educational Qualification

Candidates with a bachelor's degree are preferred. However, undergraduate(12 pass) candidateswho possess relevant skills and are willing to build a career in field sales are also encouraged toapply. Age has to be 18+ Years

Why join us

Work with one of India’s leading digital payments ecosystems.

Fast-paced learning environment with strong career growth opportunities.

Performance-driven culture with attractive incentives

Compensation

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratizecredit for deserving consumers & merchants – and we are committed to it. India’s largest digitallending story is brewing here. It’s your opportunity to be a part of the story!