Jr Customer Service Executive - Customer Service Operations

Tata Communications; Pune District; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

A telecommunications company located in Pune District seeks a professional responsible for maintaining and operating optical transport networks. The role includes technical support, fault identification, and ensuring optimal network performance. Ideal candidates should have hands-on experience with SDH and DWDM troubleshooting. This position is crucial for supporting 24/7 operations and working towards early fault resolution in a PAN India network.

Qualifications

• Hands-on experience in maintaining optical transport networks.
• Ability to troubleshoot network faults and coordinate corrective actions.
• Familiarity with KPIs for optimal network performance.

Responsibilities

• Ensure technical support for optical transport network.
• Control network faults and follow up for root cause analysis.
• Monitor network health KPIs for optimal performance.

Skills

Technical support

Fault identification

Network performance monitoring

Troubleshooting SDH, DWDM

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for the equipment’s operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability.

• Ensure efficient and effective technical support to maintain optical transport network.
• Engineer would be maintaining the optical transport Network of Tata Communications
• Working in day shift supporting 24*7 L1 desk.
• Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating for Permanent Corrective Actions with various stake holders and implementation
• Hands on experience in handling Service level troubleshooting on SDH, DWDM OTN-ASON network.
• Maintain quality standards to achieve optimal levels of operation and KPI targets.
• Tracks and monitor network health KPIs to ensure optimal network performance.
• As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.
• Responsible for maintaining smooth operations of optical transport network.
• He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution.