Jr Application Administrator

Kaufman Rossin Co.; India; Hybrid; INR 300,000 - 420,000; Full time

Benefits offered by this job

Work-Life Balance

People First Company

Hybrid work policy

US collaboration

Job summary

Kaufman Rossin is seeking an entry-level IT Application Administrator to handle first-line access requests, user provisioning, and license management under supervision in India. You will gain hands-on experience with live systems, impacting daily operations.

You will work with global peers in the US, support onboarding, manage tickets within SLA, and contribute to the IT knowledge base. A hands-on role with real consequences and growth opportunities in a people-first culture.

Qualifications

• 1–2 years IT support, helpdesk, or IT administration experience.
• Familiarity with SaaS admin portals — creating user accounts, licenses.
• Understanding of user access concepts — roles, permissions, least privilege.
• ITSM tool experience — Jira Service Management, ServiceNow, or equivalent.
• High attention to detail; accuracy matters in documentation.
• Excellent written and spoken English for stakeholders and vendors.
• MS-900 or IT certification preferred or working toward.

Responsibilities

• Process routine provisioning — creating accounts, assigning licenses, adding users to groups.
• Process deprovisioning — removing access and reclaiming licenses.
• Handle straightforward access change requests; escalate complex cases.
• First-line access support — password resets and SSO troubleshooting.
• Document every access action clearly in the ITSM tool.
• Monitor queues, triage tickets within SLA, support onboarding.
• Contribute to IT knowledge base with solutions to common issues.

Skills

IT support experience

SaaS admin portals

User access concepts

ITSM tools (Jira Service Management /

ServiceNow

Attention to detail

English communication

MS-900 or IT cert preferred

Tools

Jira Service Management

ServiceNow

Job description

Why We Stand Out

Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you!

Kaufman Rossin Professional Services Private Limited’s (the “Company”) offices are located in the World Trade Center (WTC) in Bangalore, Karnataka, India, and at Udyog Vihar, in Gurgaon, Haryana, India.

The Bangalore office provides a range of services, including risk management, corporate governance, tax, assurance, and family office services. Out of the Gurgaon office, we render highly specialized back-office alternative investment services for global hedge funds and related fund types. As one of the top accounting firms in the US, our foundation is “people first”. In the words of James Kaufman, one of our founders, “We prioritize our people, their development, and their well-being. Our values are translated into action every day."

Kaufman Rossin, headquartered in Miami, Florida has been celebrated as the Best Place to Work in South Florida more than a dozen times. The firm has grown to over 700 employees, with offices spanning the tri-county area and sister entities, Kaufman Rossin Wealth and Kaufman Rossin Alternative Investment Services.

The Firm is ranked 49th among the top 100 firms in the US by Inside Public Accounting 2023. Internationally, the Firm has offices in Bangalore and Haryana in India and the Ivory Coast in Africa.

Think you have what it takes?

Entry-level application administration role. Handles first-line access requests, routine user provisioning and deprovisioning, license tracking, and application support — building platform knowledge under the guidance of the Mid-Level Application Administrator. A hands-on role from day one — real systems, real users, real consequences for getting access right. Every ticket completed and every record kept accurately is a real contribution to keeping KR running

How You’ll Contribute:

First-Line Access & Provisioning

• Process routine provisioning — creating accounts, assigning licenses, adding users to groups, setting permission levels per access Matrix


• Process deprovisioning— removing access, reclaiming licenses, disabling accounts, completing every offboarding checklist step without shortcuts


• Handle straightforward access change requests — escalated complex or non-standard to Mid-Level Administrator


• First-line access support - password resets, account unlocks, SSO troubleshooting for standard issues


• Document every access action clearly in the ITSM tool

License Tracking & Records

• Maintain license inventory records — update seat counts when users are added/removed, flag platforms approaching limit


• Identify and flag dormant accounts — escalation for review rather than acting unilaterally


• Assist with renewal preparation — pull utilization data for assigned platforms ahead of deadlines


• Keep application registry entries current for assigned platforms

Support & Documentation

• Support new user onboarding — access confirmation, self-service documentation, login verification


• Monitor IT support queues — triage and acknowledge tickets within SLA


• Contribute to IT knowledge base — document solutions to common access issues you resolve


• Support access review preparation and IT audit activities

What Skills You’ll Bring:

• 1–2 years IT support, helpdesk, or IT administration experience


• Basic familiarity with SaaS admin portals — creating user accounts, assigning licenses


• Understanding of user access concepts — roles, permissions, least privilege


• ITSM tool experience — Jira Service Management, ServiceNow, or equivalent


• High attention to detail — accuracy matters more than speed


• Excellent written and spoken English for stakeholder communication, technical documentation, and vendor interactions


• MS-900 or any IT certification preferred or working toward

• Work-Life Balance


• People First Company


• Hybrid work policy


• Working directly with peers in the US

We embrace authenticity.

Kaufman Rossin is an equal opportunity employer.

We are committed to creating a culture that reflects the diversity of our firm and clients.

We encourage understanding, acceptance, and celebration among all people.

That includes lifestyle, education, experience, race, ethnicity, age, religion, physical ability, sexual orientation, and gender identity.

Differences make unique varieties.