JP Morgan Chase – Specialist – Client Service

JP Morgan Chase; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

A leading financial institution is looking for a professional in Mumbai to understand the fixed income index product suite and collaborate with internal teams. The ideal candidate should have excellent communication skills, the ability to work under pressure, and strong technical proficiency in Excel and PowerPoint. This role requires effective stakeholder management in a dynamic environment.

Qualifications

• Demonstrate ability to work effectively and independently across different businesses and functional areas.
• Comfortable facing senior management and Business heads within the firm.
• Ability to work under pressure.
• Strong technical skills in Excel and PowerPoint.
• Collaborate and communicate with multiple senior stakeholders.
• Comfortable presenting to senior management and business heads.

Responsibilities

• Understand the building blocks of the fixed income index product suite.
• Ensure resolution of client and stakeholder queries in a timely manner.
• Build strong partnerships with internal stakeholders.
• Build strong partnerships with internal teams to deliver differentiated results and optimum client delivery.

Skills

Excellent communication skills

Strong teamwork ethic

Ability to work under pressure

Strong technical skills in Excel

Strong technical skills in PowerPoint

Effective collaboration and communication

Tools

Excel

PowerPoint

Job description

Description:

Job Responsibilities:

• This role would involve understanding the building blocks (rules, market structure, client usage and clientele) of the fixed income index product suite and the intricate systems (legacy and upcoming) involved in developing and running them.
• Ensure the client queries, stakeholders queries are resolved in a timely manner
• Escalate wherever necessary
• Build strong partnership with internal stakeholders – Research, Technology, ICAT, Reference data, Data Science and QR teams and harness the collaboration to deliver differentiating results and optimum client delivery.

Required qualification, skill and capabilities:

• Excellent communication skills (both written and verbal) and strong teamwork ethic
• Demonstrate ability to work effectively and independently across different businesses and functional areas
• Ability to work under pressure
• Strong technical skills in Excel and PowerPoint
• Should be able to collaborate and communicate effectively with multiple senior stakeholders
• Comfortable facing off to senior management and Business heads within the firm

JP Morgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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