Job Opportunity : Cloud Administrator II - IN

Rackspace Technology; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading managed cloud company is hiring a Cloud Administrator II in Gurugram, Haryana. This role involves maintaining stability in AWS and Azure environments and providing fanatical support to customers. You will handle customer inquiries, troubleshoot issues, and collaborate with teams. Ideal candidates will have solid AWS/Azure knowledge, troubleshooting skills, and strong communication abilities. The position is a full-time role with opportunities for growth and flexibility.

Qualifications

• Working knowledge of AWS/Azure products & services, scaling, load balancing.
• Intermediate working knowledge of Windows or Linux operating systems.
• Hands‑on experience with AWS and Azure IaaS services.

Responsibilities

• Maintain stability of Azure/AWS Cloud environments.
• Respond to customer support requests via tickets and phone calls.
• Troubleshoot performance degradation or loss of service.

Skills

AWS/Azure products & services

Windows operating systems

Linux operating systems

AWS and Azure IaaS services

Cloud application design patterns

Strong communication skills

Problem-solving ability

Education

Degree level education or equivalent

Job description

Job Description: Cloud Administrator II - IN

As the #1 Managed Cloud Company, Rackspace is hiring AWS/Azure Cloud Administrators to deliver fanatical support with Amazon Web Services and Azure. Fanatical Support for AWS/Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your technical expertise, you will help customers maintain their application stability and assist with rapid changes using native AWS/Azure and third‑party tools.

Through a hands‑on approach, you will be responsible for supporting customers with tasks including responding to application and infrastructure downtime alerts, performing environment and OS changes, and interacting with customers via tickets and phone.

Key Responsibilities

• Maintain stability of Azure/AWS Cloud environments
• Respond to customer support requests via tickets and phone calls within response time SLAs
• Work at L2 level of incidents raised by customers or created through automation/monitoring
• Troubleshoot performance degradation or loss of service in time‑critical incidents
• Own issues, including collaboration with other teams and escalation
• Support the success and development of others in the team

Qualifications

• Working knowledge of AWS/Azure products & services, scaling, load balancing, CDNs, networking, etc.
• Intermediate working knowledge of Windows or Linux operating systems – experience supporting and troubleshooting stability and performance issues
• Hands‑on experience with AWS and Azure IaaS services (Compute, Networking, Storage)
• Intermediate understanding of native cloud application design patterns and practices
• Technical achiever with strong work ethic, creativity, collaboration, and team spirit
• Background in AWS/Azure and/or demonstrative hosting‑specific technical skills: compute, networking, administration, security
• At least one AWS/Azure industry‑standard certification (Associate, Professional, or Specialty)
• Strong communication skills, written and verbal
• Passion for technology and desire to learn
• Ability to prioritize under pressure and strong problem‑solving ability
• Strong documentation skills and experience in process improvement
• Degree level education or equivalent is an advantage
• Potential to work weekends and flexible hours

Key Performance Indicators

• Customer Satisfaction scores – NPS
• Performance indicators – ticket queues, response times, first‑time fix rate
• Quality indicators – peer review, customer feedback

Additional Information

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting

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