Jira Specialist

VicTree Solutions; Bengaluru; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A dynamic IT solutions provider located in Bengaluru is seeking a Jira Specialist. In this role, you will manage the configuration and optimization of Jira products, ensuring efficient enterprise collaboration and IT service delivery. Ideal candidates will have 8-10 years of experience in Jira administration, including expertise in Jira Software, JSM, and Confluence. Excellent communication skills and a client-focused attitude are essential for success.

Qualifications

• 8-10 years of experience in Jira administration.
• Strong expertise in Jira Software and JSM.
• Familiar with Agile methodologies.

Responsibilities

• Administer and configure Jira Data Center & Cloud.
• Manage Jira issue types and workflows.
• Support Confluence spaces and templates.

Skills

Jira administration experience

Expertise in Jira Software

Strong understanding of ITIL practices

Proficient in REST APIs

Strong analytical skills

Excellent communication

Tools

Jira Data Center

Jira Cloud

Jira Service Management

Confluence

Assets (Insight)

Job description

Job Title: Jira Specialist

Location: Bangalore

Experience: 8-10 Years experience

Role Overview

As a Jira Administrator, you will be responsible for the end-to-end management, configuration, and optimization of the Atlassian tool suite, including Jira Data Center, Jira Cloud, Jira Service Management (JSM), Confluence, and Assets (Insight). You will play a critical role in supporting enterprise-wide collaboration, IT service delivery, and asset management.

To join our growing team, please review the list of responsibilities and qualifications.

Key Responsibilities

• Administer and configure Jira Data Center & Cloud, including DC-to-Cloud migration (Jira & Jira service Desk).
• Manage Jira Issue types, workflows, screens, permissions, custom fields, automation rules, notifications and screen schemes.
• Set up and support Jira Service Management (JSM): service desks, SLAs, request types, and portals.
• Design and maintain Assets (Insight) schemas.
• Support Confluence spaces, templates, permissions, and plug-in management.
• Provide application support for Jira, Confluence, and JSM across IT and business teams.
• Gather and analyze business requirements to optimize Jira/Confluence configurations.
• Evaluate, test, and configure Jira/Confluence plug-ins.
• Automate tasks using REST APIs, webhooks, and ScriptRunner.
• Create Jira projects, filters, dashboards, and reports.
• Document workflows, configurations, and processes to support runbooks and training.
• Stay updated with the latest Jira features and best practices.

Required Skills & Qualifications

• Jira administration experience (DC & Cloud), including DC-to-Cloud migration (Jira & Jira service Desk)
• Expertise in Jira Software, Jira Service Management, Confluence, and Assets (Insight).
• Strong understanding of ITIL practices and service management workflows.
• Proficient in REST APIs, scripting (e.g., Groovy/ScriptRunner), and system integrations.
• Familiar with Agile (Scrum, Kanban), and SAFe methodologies.
• Ability to translate business needs into technical solutions and workflows.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication; effective stakeholder engagement.
• Proactive, client-focused, and able to provide strategic guidance.

Must Have skills

• Jira Administration experience (Data Center & Cloud), including DC-to-Cloud migration (Jira & JSM)
• Expertise in Jira Software, Jira Service Management (JSM), Confluence, and Assets (Insight)
• Strong understanding of ITIL practices and service management workflows
• Proficiency with REST APIs, scripting (e.g., Groovy/ScriptRunner), and system integrations

Good to have skills

• Familiarity with Agile methodologies (Scrum, Kanban, SAFe)
• Experience with Confluence templates, spaces, and plug-in management
• Knowledge of automation using webhooks and ScriptRunner beyond basics