Jhajjar HDFC Sales Officer

JobItUs; Jhajjar; On-site; INR 250,000 - 380,000; Full time

Job summary

Jobitus is hiring a Sales Officer (Home Loans) to map geography, identify and recruit new sources, and maintain robust relationships with partners. The role requires diligent diary-keeping, regular team huddles, and proactive channel partner management.

The candidate will handle KYC documentation, understand product offerings, and drive sales conversions by maintaining strong customer relationships across the designated geography.

Qualifications

• Knowledge of geography and area mapping.
• Ability to map geography into lanes/areas.
• Understanding of KYC documentation and channel processes.
• Ability to plan, source identification, and relationship development.
• Familiarity with reporting formats and diary maintenance.
• Knowledge of BSA empanelment process and channel partner identification.
• Ability to participate in daily team huddles and data sharing.
• Ability to handle customer objections and conversions.

Responsibilities

• Map geography/area and identify sources in assigned geography.
• Maintain relationships with sources and report progress to the manager.
• Recruit channel partners and verify BSA empanelment compliance.
• Attend daily team huddles and provide data in prescribed formats.
• Maintain daily activity diary and prescribed sales reports.
• Enhance customer experience by maintaining relationships and selling products.

Skills

Geography mapping

Source management

Sales planning

Customer relationship management

KYC documentation

Objection handling

Communication skills

Data reporting

Team collaboration

Job description

Role - Sales Officer (Home Loans)

Will be responsible for meeting targets, identify new sources from assigned geography, and maintain good relationship with sources, achieving efficiency of assigned geography and sources there by achieving the desired productivity expected by the company.

Job Description

Area/ Geography Mapping.

Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.

Knowledge, Skills & Functional Competency

• Knowledge of the entire geography.
• Ability to plan and map the allocated geography into areas/lane to lane.
• Ability to use tools and resources to identify potential sources.

Source Relationship Management.

Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.

Knowledge, Skills & Functional Competency

• Ability to understand the potential and ensure the expected LSR, SLR and MS of the source.
• Knowledge and ability to use various tools which can be utilized to improve relationship and ratios.

Maintain Reports

Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.

Knowledge, Skills & Functional Competency

• Knowledge of various reports to be maintained
• Ability to capture data in the prescribed format
• Ability to understand and perform all functions of diary

Channel Partner Recruitment

Responsible for identification of channel partners

Knowledge, Skills & Functional Competency

• Knowledge of BSA empanelment process.
• Ability to identify the potential channel partner
• Ability to identify whether the BSA falls within the norms and category defined.

Team Huddle

Responsible for attending team huddle on a daily basis as per the set process

Knowledge, Skills & Functional Competency

• Knowledge of daily morning huddle process
• Ability to provide data in the prescribed format based on business requirements.

Customer Relationship Management

Responsible for enhancing the customer experience by developing and maintaining relationship with customers

Knowledge, Skills & Functional Competency

• Knowledge of all products of HDFC and competition
• Ability to sell products and provide required services to customers
• Knowledge of KYC documentation
• Knowledge of legal documentation and technical process
• Knowledge and ability to use sales kit
• Ability to analyse credit document and derive eligibility
• Ability to handle objections

Behavioral Competencies

Must Have

• 1. Interpersonal Skills - Customer Relationship Management, Source Management
• 2. Planning - Geography Mapping, Sales Management
• 3. Selling Skills - Conversions, Handling Customer Objections

Good to Have

• 1. Creativity
• 2. Working from Service perspective
• 3. Logical Reasoning