JDE E1 Functional Analyst - O2C/Customer Service/Service Management

Vaisesika Consulting Pvt Ltd; India; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

Vaisesika Consulting Pvt Ltd seeks an experienced Oracle JDE E1 functional consultant to own end-to-end O2C processes, including Sales Order Management, pricing and service management with cross-functional teams.

Ideal candidates have 8+ years of JDE E1 experience, strong requirements gathering, testing/UAT, and proven ability to drive process improvements and integrations with CRM, WMS/3PL, and AR. ANZ time-zone overlap from India required.

Qualifications

• 8+ years of hands-on Oracle JDE E1 functional experience.
• Strong experience in JDE E1 Sales Order Management.
• Strong understanding of Order-to-Cash / O2C processes.
• Experience with Base Pricing and/or Advanced Pricing.
• Experience in JDE E1 Customer Service and/or Service Management.
• Knowledge of service orders, work orders, equipment/installed base, contracts, warranty, parts, repairs and service billing.
• Experience with returns, repairs, replacements and after-sales processes.
• Strong understanding of integration between Sales Order Management, Inventory, Warehouse/3PL, Procurement, Service Management, Invoicing and AR.
• Experience with CRM, EDI, middleware, customer portals, eCommerce, WMS/3PL and external service integrations.
• Strong functional requirements gathering, testing and UAT experience.
• Good understanding of customer, item, pricing, equipment and service master data.
• Strong analytical and problem-solving skills.
• Experience working in global/multi-site environments.
• Strong stakeholder management and communication skills.
• Bachelor's degree in IT, Business, Supply Chain, Engineering or related discipline.

Responsibilities

• Own functional support for JDE E1 Sales Order Management and Customer Service across the end-to-end O2C lifecycle.
• Handle customer master, sales orders, order types/rules, pricing, availability, commitments, holds, backorders, order changes and cancellations.
• Support fulfillment, shipment confirmation, invoicing, returns, credits and order-status enquiries.
• Provide functional support for JDE E1 Base/Advanced Pricing, including customer-specific pricing, discounts, promotions, rebates, freight/surcharges and pricing rules.
• Lead functional support for JDE E1 Service Management, including service requests/orders, work orders, contracts, equipment/installed base, warranty, parts, labour and billing.
• Support returns, repairs and replacements from authorization through inspection, repair/replacement, credit and closure.
• Work with Warehouse, 3PL and Finance teams to resolve issues affecting orders, invoicing, AR, revenue and GL.
• Support integrations involving CRM, EDI, customer portals, eCommerce, middleware, WMS/3PL and service applications
• Drive process improvements, automation, workflow and analytics to reduce manual work and recurring exceptions.
• Prepare functional requirements, specifications, process flows, test scenarios and acceptance criteria.
• Coordinate with technical teams, integration teams, vendors and business stakeholders.
• Support requirements, design, configuration, testing, UAT, deployment, training and post-go-live stabilization.
• Perform root-cause analysis of production issues and drive sustainable resolution.
• Work with Australian and New Zealand stakeholders and provide appropriate ANZ time-zone overlap/support from India.

Skills

JDE E1

Sales Order Mgmt

O2C processes

Pricing

JDE E1 CS/Service

Service orders & billing

Returns & Repairs

Systems integration

CRM/EDI/middleware

Requirements gathering

Master data

Analytical skills

Global/multi-site

Stakeholder mgmt

Education

Bachelor's degree in IT/Business/Supply Chain/Engineering

Job description

Key Responsibilities

• Own functional support for JDE E1 Sales Order Management and Customer Service across the end-to-end O2C lifecycle.
• Handle customer master, sales orders, order types/rules, pricing, availability, commitments, holds, backorders, order changes and cancellations.
• Support fulfillment, shipment confirmation, invoicing, returns, credits and order-status enquiries.
• Provide functional support for JDE E1 Base/Advanced Pricing, including customer-specific pricing, discounts, promotions, rebates, freight/surcharges and pricing rules.
• Lead functional support for JDE E1 Service Management, including service requests/orders, work orders, contracts, equipment/installed base, warranty, parts, labour and billing.
• Support returns, repairs and replacements from authorization through inspection, repair/replacement, credit and closure.
• Work with Warehouse, 3PL and Finance teams to resolve issues affecting orders, invoicing, AR, revenue and GL.
• Support integrations involving CRM, EDI, customer portals, eCommerce, middleware, WMS/3PL and service applications.
• Drive process improvements, automation, workflow and analytics to reduce manual work and recurring exceptions.
• Prepare functional requirements, specifications, process flows, test scenarios and acceptance criteria.
• Coordinate with technical teams, integration teams, vendors and business stakeholders.
• Support requirements, design, configuration, testing, UAT, deployment, training and post-go-live stabilization.
• Perform root-cause analysis of production issues and drive sustainable resolution.
• Work with Australian and New Zealand stakeholders and provide appropriate ANZ time-zone overlap/support from India.

Required Skills & Experience

• 8+ years of hands-on Oracle JDE E1 functional experience.
• Strong experience in JDE E1 Sales Order Management.
• Strong understanding of Order-to-Cash / O2C processes.
• Experience with Base Pricing and/or Advanced Pricing.
• Experience in JDE E1 Customer Service and/or Service Management.
• Knowledge of service orders, work orders, equipment/installed base, contracts, warranty, parts, repairs and service billing.
• Experience with returns, repairs, replacements and after-sales processes.
• Strong understanding of integration between Sales Order Management, Inventory, Warehouse/3PL, Procurement, Service Management, Invoicing and AR.
• Experience with CRM, EDI, middleware, customer portals, eCommerce, WMS/3PL and external service integrations.
• Strong functional requirements gathering, testing and UAT experience.
• Good understanding of customer, item, pricing, equipment and service master data.
• Strong analytical and problem-solving skills.
• Experience working in global/multi-site environments.
• Strong stakeholder management and communication skills.
• Bachelor's degree in IT, Business, Supply Chain, Engineering or related discipline.