JC Senior Digital Repair Specialist 84008795- Mumbai-Reliance Jio Infocomm Limited-2-4 - TimesJ[...]

Reliance Jio Infocomm Limited; Mumbai; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading telecommunications company in Mumbai is seeking a skilled professional to manage partner onboarding, conduct field training, and ensure customer satisfaction. The role requires a diploma in relevant disciplines and 2 to 4 years of experience in technical support. The ideal candidate will be customer-focused and possess solid technical skills.

Qualifications

• 2 to 4 years of relevant experience in operations or technical support.
• Hands-on experience in customer service and support.
• Ability to conduct training and manage field teams.

Responsibilities

• Shortlist, onboard and certify Partner/Technician.
• Conduct initial training, reskilling, and periodic refresher programs.
• Guide and support issue resolution within TAT to ensure customer satisfaction.

Skills

Customer Focus

Knowledge of spares operations

Knowledge of CRM Systems

Technical knowledge and field team management skills

Education

Diploma (Preferably in ECE/Telecommunication/IT/CS)

Job description

Dear Jobseeker, Find millions of jobs on single click.

Congratulations! You have been logged in via Facebook

Please provide inputs for at least one field

Don't Miss This Step - Check Your Resume Before You Apply!

A Better Resume Means More Interviews. Get Your Free Score in 5 Minutes!

Job Responsibilities

• Shortlist, onboard and certify Partner/Technician
• Ensure availability and manage upgrades or terminations
• Conduct initial training, reskilling, upskilling, and periodic refresher programs
• Deliver hands-on field training through OJTs
• Track KPIs and performance metrics of partners and technicians
• Take corrective actions based on evaluation outcomes
• Guide and support issue resolution within TAT to ensure customer satisfaction
• Conduct audits, inventory reconciliation and FTTx device inspections
• Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades
• Train and support extended service points
• Travel to touchpoints as per requirement
• Handle complaint management, out-calling, and coaching Jio Associates as per need

Education Requirement

Diploma (Preferably in ECE/Telecommunication/IT/CS)

Experience Requirement

2 to 4 Years

• Customer Focus
• Knowledge of spares operations
• Knowledge of CRM Systems
• Technical knowledge and field team management skills

Please update your profile and upload resume to apply.

• Job Function: Accounting/Tax/Company Secretary/Audit
• Industry: Technology (IT, Telecom, Dot Com etc) (Other Technology Services)

We care for you!

Please note: TimesJobs or its recruiting partners do not charge money or fee from candidates for recruitment or anything else. If anyone calls you asking for money or payment for registration, application process, resume service, etc, then please report it immediately to [e-mail]

Unlock Your Potential:

Find Your Dream Job Today!