JC Digital Repair Specialist 83891366- Mumbai-Reliance Jio Infocomm Limited-1-4 - TimesJobs.com

Reliance Jio Infocomm Limited; Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading telecom company in Mumbai is seeking candidates for a Customer Service role. Responsibilities include onboarding and training technicians, managing customer interactions, and ensuring service satisfaction. The ideal candidate should have 1.5 to 4 years of experience and an ITI/Diploma in relevant fields. Strong customer focus and communication skills are essential.

Responsibilities

• Shortlist, onboard and certify Partner/Technician.
• Ensure availability and manage upgrades or terminations.
• Conduct initial training, reskilling, and periodic refresher programs.
• Deliver hands-on field training through OJTs.
• Track KPIs and performance metrics of partners and technicians.
• Take corrective actions based on evaluation outcomes.
• Guide and support issue resolution within TAT.
• Conduct audits and device inspections.
• Handle walk-in customer interactions, device repairs, and software upgrades.
• Train and support extended service points.
• Handle complaint management and coaching as needed.

Skills

Customer Focus

Communication skills

Problem Solving skills

Handset repair skills

Knowledge of spares operations

Knowledge of CRM Systems

Technical knowledge and field team management skills

Education

ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)

Job description

Job Description

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Posted Date: 11 Sep 2025

Function/Business Area: Customer Service

Location: Mumbai Ward L (10) - Kurla West

Education Requirement

ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)

Experience Requirement

1.5 to 4 Years

Skills & Competencies

• Customer Focus
• Communication skills
• Problem Solving skills
• Handset repair skills
• Knowledge of spares operations
• Knowledge of CRM Systems
• Technical knowledge and field team management skills

Job Responsibilities

• Shortlist, onboard and certify Partner/Technician
• Ensure availability and manage upgrades or terminations
• Conduct initial training, reskilling, upskilling, and periodic refresher programs
• Deliver hands-on field training through OJTs
• Track KPIs and performance metrics of partners and technicians
• Take corrective actions based on evaluation outcomes
• Guide and support issue resolution within TAT to ensure customer satisfaction
• Conduct audits, inventory reconciliation and FTTx device inspections
• Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades
• Train and support extended service points
• Travel to touchpoints as per requirement
• Handle complaint management, out-calling, and coaching Jio Associates as per need

Additional Notes

Please update your profile and upload resume to apply.

Location Map: Mumbai Ward L (10) - Kurla West

Job Function & Industry

• Job Function: Operations/Customer Service/Telecalling/Backend
• Specialization: Any Process - International BPO Type
• Industry: Technology (IT, Telecom, Dot Com etc) (Other Technology Services)

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