IT Technology Services Senior Specialist- Technical Expert

Classic Marble Company; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Enhanced Operation Services seeks an experienced EOS Technical Expert (ETE) to lead SAP technology preparations for complex customer activities and to safeguard service requests proactively. You will collaborate with cross-cultural teams, coordinate with EOS Service Delivery specialists, and drive improvements in processes while aligning with customer goals.

The role requires deep SAP knowledge on SAP HANA/Sybase, Linux servers, and related Web Dispatcher, BusinessObjects, and OpenText tools,

Qualifications

• Bachelor's degree or higher in CS, Engineering or Information Technology.
• 10+ years of experience in IT with a focus on SAP technology (BASIS).
• Minimum of 8 years in a technical role with SAP products on SAP HANA/Sybase.
• Advanced technical background in Linux-based server operating systems.
• Experience with AI tools would be an added advantage.
• Project management skills to efficiently handle customer projects and resolve issues.

Responsibilities

• Technical preparation for complex critical activities for customers.
• Proactive safeguarding of service requests for EOS customers.
• Comprehensive understanding of customers' business, goals and challenges to offer solutions.
• Serve as the technical planning and preparation point for the EOS customer landscape.
• Primary contact with EOS Service Delivery specialists for services using DMM and CSMP.
• Hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects, Convergent Charging, Convergent Mediation, OpenText.
• Knowledge of hyperscalers, networks and virtual tech including load balancers and VMs.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proficient in analytical and solution-oriented thinking.
• Excellent written and verbal English communication.

Skills

SAP BASIS

SAP NetWeaver

Linux

AI tools

Project management

English communication

Education

Bachelor's degree in CS/Engineering/IT

Tools

HANA

Sybase

Job description

What you ll do:

• EOS Technical Expert (ETE) is responsible for technical preparation for complex critical activities for the customers, works very closely with the SDS in terms of planning of customer specific maintenance plan.


• ETE is responsible for proactive safeguarding of service requests for EOS customers.


• Possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations.


• Serve as a technical point for all the technical planning and preparations for the EOS customer landscape.


• ETE acts as the primary contact with the EOS Service Delivery specialists for the services using DMM and CSMP.


• Solid hands‑on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.


• Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.


• Solid expertise and hands‑on experience in SAP Technologies and Products (SAP certification preferred).


• Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.


• Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.


• Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.


• Collaborate with Product Development and support for roadmap, feature and bug fixes.


• Proficient in analytical and solution-oriented thinking.


• Excellent written and verbal communication skills in English.


• Global team working in 247 model with following the sun approach.

What you bring:

• Bachelors degree or higher in Computer Science, Engineering, or Information Technology.


• 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).


• Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.


• Advanced technical background in Linux-based server operating systems.


• Experience with AI tools would be an added advantage.


• Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Meet your team:

Enhanced Operation Services with Global cloud operations specialized in delivering customized solutions for Large Enterprise clients, focusing on enhancing their overall experience. We are looking for experienced Basis consultants in SAP NetWeaver and Non-NetWeaver solutions with strong domain knowledge and experience with databases - HANA and Sybase.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.