IT System Support Analyst - ECM

Chevron; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Annual bonus

Job summary

Chevron ENGINE in Bengaluru, India seeks an IT System Support Analyst to provide technical support for internal and vendor software. You will manage configuration, testing, deployment, and patches, while collaborating with cross‑functional teams to resolve issues and ensure smooth operations.

The role requires strong Documentum D2 development skills, Core Fundamentals knowledge, Azure basics, and experience in Agile environments with 3–6 years of relevant experience.

Qualifications

• Bachelor's degree in IT, CS, or related field or equivalent experience.
• 3–6 years of relevant IT system support experience with software troubleshooting.
• Strong knowledge of Documentum D2 and Core Fundamentals; Azure basics.
• Experience in Agile environments and cross‑functional collaboration.

Responsibilities

• Provide technical support and troubleshooting for internally developed and vendor software.
• Manage software configuration, testing and deployment, and patching.
• Collaborate with cross‑functional teams to resolve issues and implement updates.

Skills

Documentum D2

Documentum Core

DFC development

Azure basics

Agile

3–6 years exp

Education

Bachelors in IT/CS

Tools

Docker

Kubernetes

Git

CI/CD

SQL

Job description

The Chevron Engineering and Innovation Excellence Center (ENGINE) in Bengaluru India brings together the resources and expertise of the Chevron global network with talent in India to enhance agility and technological innovation to optimize solutions for the world’s current and future energy challenges. As one of the leading energy providers worldwide, Chevron is involved in the production of crude oil and natural gas, manufacturing of transportation fuels, lubricants, petrochemicals, and additives, and the development of enabling technologies.

Chevron's vision is to be the global energy company most admired for its people, partnerships, and performance. With a clear purpose to develop affordable, reliable, ever‑cleaner energy that enables human progress, we believe human ingenuity has the power to solve any challenge and overcome any obstacle. Meeting the world’s growing energy needs requires the pursuit of innovations and advancements that deliver a better future for all.

About The Position

We are seeking a skilled IT System Support Analyst to join our dynamic team. The IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross‑functional teams to resolve software issues and implement updates or patches.

Key Responsibilities

• Strong proficiency in Documentum D2 development is essential.
• Solid understanding of Documentum Core Fundamentals is required.
• Experience with DFC development is advantageous but not mandatory.
• Basic knowledge of Microsoft Azure is expected.
• Prior experience working in an Agile environment is preferred.
• Ideal candidates will have 3–6 years of relevant experience.

Technical Skills & Knowledge

• Understanding of architectural styles, software design patterns, and engineering best practices, including: SOLID principles, MVC, REST, N-layered architecture, SOA, Modular Monolith, Microservices, Event‑Driven Architectures, DDD, asynchronous and parallel programming.
• Foundational computer science knowledge.
• Experience with relational data modeling and database schema design.
• Familiarity with DevOps tools and practices, including Git and version control systems.
• Knowledge of CI/CD pipelines and cloud-based deployment processes.
• Exposure to containerization and orchestration technologies such as Docker and Kubernetes.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Teamwork & Communication

• Proven ability to collaborate effectively in cross‑functional environments and validate business‑aligned requirements.
• Demonstrates leadership in guiding product design, architecture decisions, and adherence to engineering standards.
• Excellent verbal and written communication skills, with the ability to work seamlessly across time zones.
• Maintains awareness of industry trends and contributes to team capability development.

Business Acumen

• Understanding of Concurrent Engineering and Management of Change processes.
• Ability to quickly grasp business domains, data flows, workflows, and operational processes.
• Experience translating business objectives into effective technical solutions.

Chevron ENGINE supports global operations, supporting business requirements across the world. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm.

What We Can Offer You

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way.

Have the opportunity to take part in world‑leading energy projects, advance your professional development and expand your career within an inclusive and collaborative workplace.

• Join a workplace where innovation, collaboration and safety are at the core of how we work.
• Work in thoughtfully designed environments that support focus, well‑being, and innovation enhanced by digital tools that enable seamless collaboration.
• Grow through structured learning, mentorship, and opportunities to contribute to impactful projects that align with Chevron’s values and business priorities.
• Access comprehensive benefits that support your health, well‑being, and work‑life balance.
• Engage with emerging technologies and digital solutions that are shaping the future of energy and enterprise.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time‑limited Visa status for this position.

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Terms of Use

“ENGINE” refers to the Chevron Engineering and Innovation Excellence Center, which operates under Chevron Global Technology and Services Private Limited, an affiliate of Chevron Corporation. References to ENGINE in this document are for convenience only and do not denote a separate legal entity.

This job advertisement is intended to provide a general overview of the role and workplace environment. Role details and outcomes may vary based on business needs and individual performance.