IT Support Specialist [T500-21810]

Stolt-Nielsen Limited; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading global logistics company is seeking an IT Infra Specialist in Hyderabad to ensure the smooth operation of IT infrastructure and provide technical support for users. You will manage Windows and macOS devices, oversee network devices, and participate in onboarding and offboarding processes. Candidates should have extensive experience in IT support and a certification in Microsoft 365, alongside skills in customer service and documentation. The role demands a proactive mindset to maintain security and efficiency in IT operations.

Qualifications

• Hands-on experience in IT support in a corporate environment.
• Strong understanding of Windows 11 and macOS.
• Working knowledge of network fundamentals and troubleshooting.

Responsibilities

• Provide technical support for hardware and software issues.
• Install and maintain software and operating systems.
• Manage user accounts and device security compliance.

Skills

IT support experience

Windows 11 administration

macOS troubleshooting

Network fundamentals

Customer service skills

Documentation skills

Education

Microsoft 365 Certification

ITILv4 Foundation

Tools

Microsoft 365

Azure Active Directory

ServiceNow

Intune

Apple BS Manager

Job description

Stolt-Nielsen is a family‑founded global leader in bulk‑liquid and chemical logistics, transportation, and storage, known for its commitment to safety, service excellence, and innovation. At the Stolt‑Nielsen Digital Innovation Centre, we bring this legacy into the future — building smarter systems, driving digital transformation, and shaping what’s next for the world of logistics. Here, you’re encouraged to think boldly, challenge convention, and help move today’s products toward tomorrow’s possibilities.

About the Role

We’re looking for an IT Infra Specialist who will serve as the first point of contact for technical support, ensuring smooth daily operations of laptops, network equipment, and local IT infrastructure.

In this hands‑on role, you’ll be responsible for maintaining and supporting Windows and macOS devices, managing local network hardware (switches, access points), and assisting with software deployment, user onboarding, and general IT troubleshooting.

You’ll play a vital role in ensuring that employees have a secure, reliable, and productive IT environment.

What You’ll Do

• Provide end‑user support for hardware and software issues on Windows laptops, MacBooks, mobile devices, and peripherals.
• Install, configure, and maintain software and operating systems, ensuring compliance with company standards and security policies.
• Manage user accounts, permissions, and devices via Microsoft 365, Azure AD, and endpoint management tools (e.g., Intune).
• Set up and troubleshoot network devices such as switches, access points, printers, and conference room equipment.
• Perform routine maintenance on local IT infrastructure, including patching, updates, and hardware replacements.
• Monitor and escalate network or infrastructure incidents as needed to global IT or third‑party vendors.
• Assist with onboarding and offboarding employees — preparing laptops, accounts, and access according to procedures.
• Document configurations, incidents, and resolutions in the IT service management system.
• Support local IT projects (hardware refreshes, Wi‑Fi upgrades, software rollouts, etc.).
• Maintain a strong security posture by applying IT policies and ensuring device compliance.

What You’ll Bring

• Hands‑on experience in IT support or infrastructure operations, ideally in a corporate or enterprise environment.
• Strong understanding of Windows 11 and macOS administration and troubleshooting.
• Working knowledge of network fundamentals — VLANs, IP configuration, DHCP/DNS, Wi‑Fi troubleshooting, and switch/AP management.
• Familiarity with Microsoft 365, Azure Active Directory, Intune and endpoint management tools.
• Basic understanding of ticketing systems (e.g., ServiceNow/Jira/Fresh Service or similar) and ITIL‑based workflows. – ITSM
• Excellent troubleshooting, communication, and customer service skills.
• Proactive mindset with a strong sense of ownership and attention to detail.
• Should have supported 100+ users in the past.
• Certification: Microsoft 365 Certified: Endpoint Administrator Associate, ITILv4 Foundation.
• Experience with MDM tools is required, specifically.
• Apple Device Management (Apple BS Manager).
• Patching solutions like Microsoft WSUS, Patch My PC, SolarWinds.

Must Have Skills

• Laptop setup and support (Windows and Mac)
• Software installation, updates, and license management
• Network device management (switches, access points, cabling)
• Printer and peripheral troubleshooting
• Incident and problem management via ITSM tools
• Exceptional Communication and Documentation
• Customer‑Focused Service Mindset
• Commitment to Accuracy
• Proficiency in Device/Asset Management
• Meticulous and Thorough Work Ethic
• IT Security awareness

Nice to Have Skills

• Experience with Intune / Autopilot for device provisioning
• Knowledge of VPN, firewalls, and endpoint security tools
• Experience supporting hybrid work environments (remote and on‑site)
• Familiarity with VoIP / Teams Rooms or conference setups